Salesforce Support
Budget: $15 – $25 AUD
We're seeking a highly skilled and experienced Salesforce freelancer to join our team and provide up to 12 hours a week of exceptional support for a variety of Salesforce Clouds, including:
Sales Cloud
Service Cloud
Financial Services Cloud
Experience Cloud
Responsibilities:
Manage and resolve incoming Salesforce support tickets with a focus on efficiency and accuracy.
Diagnose issues across various Salesforce Clouds and recommend solutions.
Leverage your expertise in Lightning Web Components (LWC), Flows, and Automation tools to streamline processes and improve functionality.
Collaborate closely with internal teams to ensure seamless ticket resolution and customer satisfaction.
Maintain a comprehensive understanding of Salesforce best practices and stay up-to-date on the latest features and functionality.
Document solutions and procedures clearly and concisely.
Qualifications:
Proven experience as a Salesforce Administrator with a strong understanding of Sales Cloud, Service Cloud, and additional Clouds (a plus).
Salesforce Certified Administrator (Admin Cert) and Salesforce Certified Platform Developer (PD1/PD2) credentials are highly preferred.
Additional Salesforce certifications (e.g., Financial Services Cloud) a strong bonus.
In-depth knowledge of Lightning Web Components (LWC), Flows, and Salesforce automation tools.
Excellent communication skills with a professional-proficiency in written and spoken English.
A proactive, results-oriented approach with a commitment to continuous learning.
Sales Cloud
Service Cloud
Financial Services Cloud
Experience Cloud
Responsibilities:
Manage and resolve incoming Salesforce support tickets with a focus on efficiency and accuracy.
Diagnose issues across various Salesforce Clouds and recommend solutions.
Leverage your expertise in Lightning Web Components (LWC), Flows, and Automation tools to streamline processes and improve functionality.
Collaborate closely with internal teams to ensure seamless ticket resolution and customer satisfaction.
Maintain a comprehensive understanding of Salesforce best practices and stay up-to-date on the latest features and functionality.
Document solutions and procedures clearly and concisely.
Qualifications:
Proven experience as a Salesforce Administrator with a strong understanding of Sales Cloud, Service Cloud, and additional Clouds (a plus).
Salesforce Certified Administrator (Admin Cert) and Salesforce Certified Platform Developer (PD1/PD2) credentials are highly preferred.
Additional Salesforce certifications (e.g., Financial Services Cloud) a strong bonus.
In-depth knowledge of Lightning Web Components (LWC), Flows, and Salesforce automation tools.
Excellent communication skills with a professional-proficiency in written and spoken English.
A proactive, results-oriented approach with a commitment to continuous learning.