Salesforce Call Center Integration with Amazon Connect
Budget: $30 – $250 AUD
I'm seeking a professional to enhance my partially established Salesforce setup with a comprehensive call center system using Amazon Connect. This system should come equipped with an interactive voice response (IVR) facility capable of dynamic interactions based on user input.
Key Requirements:
- IVR System: The IVR should allow users to enter a code. Upon doing so, the relevant account screen should pop up in Salesforce and a technical support case should be created automatically.
- Call Center Setup: A full-fledged call center setup integrated with Salesforce and Amazon Connect is necessary.
Ideal Skills and Experience:
- Proficient knowledge and experience in Salesforce
- Experience with Amazon Connect
- Familiarity with setting up IVR systems
- Understanding of technical support case creation in Salesforce
- Ability to configure dynamic IVR interactions based on user input.
Key Requirements:
- IVR System: The IVR should allow users to enter a code. Upon doing so, the relevant account screen should pop up in Salesforce and a technical support case should be created automatically.
- Call Center Setup: A full-fledged call center setup integrated with Salesforce and Amazon Connect is necessary.
Ideal Skills and Experience:
- Proficient knowledge and experience in Salesforce
- Experience with Amazon Connect
- Familiarity with setting up IVR systems
- Understanding of technical support case creation in Salesforce
- Ability to configure dynamic IVR interactions based on user input.