Docusign and Salesforce integration issue

I am currently experiencing an issue with the interoperability between Docusign and Salesforce, and it is currently in progress. I am working with a Salesforce Partner or Vendor to try to resolve the issue, but due to its complexity, progress is slow. I am looking for a partner who will be able to diagnose and fix any underlying data mapping, user access, and interoperability issues to get Docusign and Salesforce integrated properly. I need the issue to be resolved quickly, but also with thoroughness and quality.

The Member below completed their renewal contract through DocuSign, I received the email below, but when I go into her Sales Force account neither her information nor her payment have transferred over. She still shows Lapsed.
Any info as to why this keeps happening?