Comprehensive Zoho Desk Setup & Optimization
Budget: $15 – $25 USD
We're seeking Zoho Desk expertise for a multitude of functions. Specifically, we need assistance with:
- Setting up Zoho Desk
- Customizing ticket workflows
- Managing customer support tickets
- Adding new channels like email, phone and internal tickets integration
Further, desired functionalities include:
- Knowledge base for self-service
- SLA management for timely ticket resolution
- Automation of ticket routing and assignment
The ideal freelancer should have thorough knowledge of Zoho Desk functionaries to assist us in setting up best practices as well. Your role will be pivotal in improving our customer support experience. Previous experience in similar roles will be advantageous.
- Setting up Zoho Desk
- Customizing ticket workflows
- Managing customer support tickets
- Adding new channels like email, phone and internal tickets integration
Further, desired functionalities include:
- Knowledge base for self-service
- SLA management for timely ticket resolution
- Automation of ticket routing and assignment
The ideal freelancer should have thorough knowledge of Zoho Desk functionaries to assist us in setting up best practices as well. Your role will be pivotal in improving our customer support experience. Previous experience in similar roles will be advantageous.