E-commerce Customer Service & Sales Expert
Budget: ₹600 – ₹1,500 INR
I am seeking a proactive and persuasive customer service representative for my e-commerce clothing company. The primary goal is to increase sales through phone interactions and live chat.
Key Responsibilities:
- Attend client calls and engage in live chat sessions.
- Use upselling and cross-selling techniques to boost sales.
- Offer discounts and promotions at strategic points to incentivize purchases.
- Build a rapport with customers to foster brand loyalty and encourage repeat purchases.
Ideal Skills and Experience:
- Previous experience in customer service, preferably in the e-commerce or retail sector.
- Proven track record of increasing sales through persuasive communication.
- Proficient in handling phone calls and live chat interactions.
- Skills in upselling and cross-selling, with an ability to offer discounts and promotions tactfully.
- Excellent relationship-building skills.
- Fluency in English and Hindi
Key Responsibilities:
- Attend client calls and engage in live chat sessions.
- Use upselling and cross-selling techniques to boost sales.
- Offer discounts and promotions at strategic points to incentivize purchases.
- Build a rapport with customers to foster brand loyalty and encourage repeat purchases.
Ideal Skills and Experience:
- Previous experience in customer service, preferably in the e-commerce or retail sector.
- Proven track record of increasing sales through persuasive communication.
- Proficient in handling phone calls and live chat interactions.
- Skills in upselling and cross-selling, with an ability to offer discounts and promotions tactfully.
- Excellent relationship-building skills.
- Fluency in English and Hindi