Support Manager / Call Centre
Budget: $30 – $250 USD
Project Title: Support Manager / Call Centre
Overview:
We are seeking a Support Manager / Call Centre expert to provide sales support for our business. The ideal candidate will have experience in handling customer inquiries and driving sales through phone communication.
Responsibilities:
- Handle calls with potential customers and provide sales support and assistance.
- Assist customers in understanding our products and services, and guide them through the sales process.
- Maintain a high level of professionalism and customer service while communicating over the phone.
- Identify and upsell additional products or services to potential customers.
- Address customer concerns and provide appropriate solutions or escalate to the relevant department if necessary.
- Maintain accurate and detailed records of customer interactions and sales activities.
Requirements:
- Proven experience in sales support or customer service, preferably in a call centre or similar environment.
- Excellent communication skills, with a focus on phone communication.
- Strong sales and persuasion skills, with the ability to upsell and close deals.
- Knowledge of customer relationship management (CRM) software and call centre systems.
- Ability to handle a high volume of calls and inquiries efficiently and effectively.
- Strong problem-solving and decision-making skills.
- Availability to work 20-40 hours per week.
Preferred Skills:
- Familiarity with our industry and products.
- Hindi language
- English language
- Other languages will be a plus
Salary 200$ per month
Overview:
We are seeking a Support Manager / Call Centre expert to provide sales support for our business. The ideal candidate will have experience in handling customer inquiries and driving sales through phone communication.
Responsibilities:
- Handle calls with potential customers and provide sales support and assistance.
- Assist customers in understanding our products and services, and guide them through the sales process.
- Maintain a high level of professionalism and customer service while communicating over the phone.
- Identify and upsell additional products or services to potential customers.
- Address customer concerns and provide appropriate solutions or escalate to the relevant department if necessary.
- Maintain accurate and detailed records of customer interactions and sales activities.
Requirements:
- Proven experience in sales support or customer service, preferably in a call centre or similar environment.
- Excellent communication skills, with a focus on phone communication.
- Strong sales and persuasion skills, with the ability to upsell and close deals.
- Knowledge of customer relationship management (CRM) software and call centre systems.
- Ability to handle a high volume of calls and inquiries efficiently and effectively.
- Strong problem-solving and decision-making skills.
- Availability to work 20-40 hours per week.
Preferred Skills:
- Familiarity with our industry and products.
- Hindi language
- English language
- Other languages will be a plus
Salary 200$ per month