B2B Sales Copy & Support

I need concise, well-structured sales copy that presents our physical products to business clients in a formal, professional tone. Each piece should highlight key features, technical specifications, and clear value propositions that resonate with procurement teams and decision-makers.

Alongside the copywriting, I also want timely, courteous replies to incoming enquiries. Messages will arrive through email and our website chat; I’ll route them to you, and you’ll deliver fact-based answers, attach product sheets when requested, and guide prospects toward the next step in the purchase process without sounding pushy.

Deliverables
• Three evergreen product descriptions for our core catalogue (≈200 words each)
• A master sales email template plus two follow-up variants
• On-going response handling for one week, logged in a shared spreadsheet noting date, customer, question, and resolution

Acceptance Criteria
• Language remains consistently formal and error-free
• Information provided to customers is accurate and aligns with the latest spec sheets I supply
• Average first-response time stays under two business hours during the agreed support window

Tools on hand include our existing style guide, product PDFs, and a shared email inbox; feel free to suggest additional platforms if they improve workflow.