Remote Part-Time Customer Success Manager
Budget: $250 – $750 USD
Customer Success Manager (Part-Time, Remote)
# About Fashion DPA
Fashion DPA is a leading digital marketing agency specializing in Meta Ads for fashion brands. We're seeking a dynamic and experienced Customer Success Manager to join our team and help drive client success.
# Job Overview
As a Customer Success Manager (CSM) at Fashion DPA, you'll play a crucial role in ensuring client satisfaction and driving business growth. This unique position combines project management and lead generation responsibilities, requiring a blend of organizational skills, customer service excellence, and sales acumen.
# Key Responsibilities
Project Management (50%)
- Send onboarding emails to new clients
- Share customer assets with the internal team
- Update team Motion tasks
- Provide support and follow-up for both the internal team and clients
- Attend team calls and take comprehensive notes
- Ensure timely responses and support to clients
- Coordinate with the internal team to keep projects moving forward
Lead Generation / Setter (50%)
- Manage the Leads Connect app for Instagram prospecting
- Set up and optimize Leads Connect app templates
- Study and implement strategies from the Blue Hacker's Setter module
- Follow up with leads generated through organic prospecting
- Manage the Kommo CRM system
- Prepare and update weekly KPI reports
# Qualifications
- Excellent written and verbal communication skills in English
- Strong organizational and multitasking abilities
- Detail-oriented with a focus on delivering high-quality work
- Experience in project management and/or customer success
- Familiarity with CRM systems and lead generation tools
- Comfortable with digital marketing concepts, particularly in social media
- Self-motivated and able to work independently in a remote environment
- Based in Argentina (required)
# What We Offer
- Flexible, part-time freelance position
- Opportunity to work with US-based fashion brands
- Compensation in USD with a fixed fee per client
- Remote work environment
- Chance to grow with a leading digital marketing agency
# About Fashion DPA
Fashion DPA is a leading digital marketing agency specializing in Meta Ads for fashion brands. We're seeking a dynamic and experienced Customer Success Manager to join our team and help drive client success.
# Job Overview
As a Customer Success Manager (CSM) at Fashion DPA, you'll play a crucial role in ensuring client satisfaction and driving business growth. This unique position combines project management and lead generation responsibilities, requiring a blend of organizational skills, customer service excellence, and sales acumen.
# Key Responsibilities
Project Management (50%)
- Send onboarding emails to new clients
- Share customer assets with the internal team
- Update team Motion tasks
- Provide support and follow-up for both the internal team and clients
- Attend team calls and take comprehensive notes
- Ensure timely responses and support to clients
- Coordinate with the internal team to keep projects moving forward
Lead Generation / Setter (50%)
- Manage the Leads Connect app for Instagram prospecting
- Set up and optimize Leads Connect app templates
- Study and implement strategies from the Blue Hacker's Setter module
- Follow up with leads generated through organic prospecting
- Manage the Kommo CRM system
- Prepare and update weekly KPI reports
# Qualifications
- Excellent written and verbal communication skills in English
- Strong organizational and multitasking abilities
- Detail-oriented with a focus on delivering high-quality work
- Experience in project management and/or customer success
- Familiarity with CRM systems and lead generation tools
- Comfortable with digital marketing concepts, particularly in social media
- Self-motivated and able to work independently in a remote environment
- Based in Argentina (required)
# What We Offer
- Flexible, part-time freelance position
- Opportunity to work with US-based fashion brands
- Compensation in USD with a fixed fee per client
- Remote work environment
- Chance to grow with a leading digital marketing agency