Maintain customer satisfaction via phone calls

Job ID: 35685034

Budget: $50 – $0 AUD

We are seeking an energetic and reliable professional to join our team as Call Centre Representatives.
Are you eccentric inCall Centre Representative available immediately, reliable, punctual,
hardworking and professional? If so, we need you!
Our Call Centre Representatives are often the first point of contact for customers’ product issues, so we are interested in hiring individuals with a commitment to customer satisfaction and an ability to make quick and accurate decisions.
We pride ourselves on the impact we have to small to medium sized businesses.
The world has gone crazy for innovation, technology and digital marketing and these
are at the core of our objectives and values.
Successful candidates will have to supply the following:
Functional Desktop / Laptop
Reliable High Speed Internet
Awesome personality !

responsibilities and duties includes;
*Answer incoming customer phone calls and take appropriate action for each call
*Maintain customer satisfaction ratings based on explicit criteria set forth by the company
*Attend mandatory training sessions to stay updated on product or company policy changes
*Use company policies to determine if there can be an immediate resolution to a customer issue or if that issue requires managerial input
*Input data into the company computer platform to keep each customer record updated

A successful Call Center Representative must have an excellent attitude towards their work and empathy for their customers' needs. You should also have excellent listening and problem-solving skills to provide the information or solutions their customers need.

Hours of employment:Flexible
Job Types: Part-time, Temp to perm
Contract length:6 months
Part-time hours: 10-35 per week
Salary: $35-$50 per hour