Fluent Arabic Sales Support Specialist Needed MUST BE FLUENT IN ARABIC

MUST BE FLUENT IN ARABIC

Sales & Customer Support Specialist
Seeking a motivated Sales & Customer Support Specialist to handle inquiries, close sales, and provide excellent support for Maflam’s students and community. The role requires strong communication skills, a customer-first mindset, and the ability to guide potential learners from interest to enrollment.

Responsibilities:
• Respond promptly to inquiries across WhatsApp, email, DMs, and the website.
• Convert leads into sales by explaining course bundles, ebooks, and programs.
• Manage follow-ups with prospects and maintain accurate records in CRM.
• Re-engage drop-offs (abandoned checkouts, stalled conversations) through personalized outreach.
• Assist customers with payment processes, access issues, and troubleshooting.
• Provide ongoing support to enrolled students, ensuring a smooth learning experience.
• Gather feedback from students and escalate issues to the team when needed.
• Collaborate with marketing and engagement teams to align sales and customer care.

Qualifications:
• Fluency in Arabic and strong proficiency in English (required).
• Proven experience in sales, customer service, or student support.
• Strong verbal and written communication skills.
• Ability to build rapport, handle objections, and close sales.
• Familiarity with CRM tools (Mailchimp, etc) and messaging platforms.
• Organized, empathetic, and solution-oriented.

Preferences:
• Experience in creative/media/filmmaking industries.
• Understanding of GCC markets.