Customer Support Sales Agents Needed
Budget: $250 – $750 USD
I'm looking for dynamic and engaging sales agents to join our team at www.dps360.com. This role is primarily focused on upselling during customer support interactions.
Key Responsibilities:
- Handling customer interactions via phone calls, emails, and live chat.
- Engaging customers with the aim of upselling during support interactions.
- Resolving customer issues promptly and effectively to ensure satisfaction.
- Following up on leads generated from customer interactions to drive sales.
- Providing detailed information about our products and services to customers.
- Meeting and exceeding daily, weekly, and monthly sales targets.
- Handling customer escalations and ensuring issues are resolved at the earliest.
- Identifying opportunities to cross-sell related products during customer support interactions.
- Collecting customer feedback and providing insights for product development and support improvements.
- Maintaining accurate and up-to-date customer records in the CRM system.
- Preparing regular reports on sales performance and customer interactions.
- Attending regular training sessions to stay updated on products and sales techniques.
Market Focus:
- Primarily targeting customers in North America.
Ideal Skills and Experience:
- Proficient in English, both written and spoken.
- Previous experience in customer support and sales is a plus.
- Excellent communication skills and a customer-oriented mindset.
Work Schedule:
- 6 days a week with 1 day off.
- 3 shifts available.
Compensation:
- Monthly pay ranging from $250 to $1,000 based on performance.
Requirements:
- High-speed internet for seamless communication.
If you know someone who would be a good fit, please refer them!
The agents will be using **Workiz** for managing customer interactions and support.
Key Responsibilities:
- Handling customer interactions via phone calls, emails, and live chat.
- Engaging customers with the aim of upselling during support interactions.
- Resolving customer issues promptly and effectively to ensure satisfaction.
- Following up on leads generated from customer interactions to drive sales.
- Providing detailed information about our products and services to customers.
- Meeting and exceeding daily, weekly, and monthly sales targets.
- Handling customer escalations and ensuring issues are resolved at the earliest.
- Identifying opportunities to cross-sell related products during customer support interactions.
- Collecting customer feedback and providing insights for product development and support improvements.
- Maintaining accurate and up-to-date customer records in the CRM system.
- Preparing regular reports on sales performance and customer interactions.
- Attending regular training sessions to stay updated on products and sales techniques.
Market Focus:
- Primarily targeting customers in North America.
Ideal Skills and Experience:
- Proficient in English, both written and spoken.
- Previous experience in customer support and sales is a plus.
- Excellent communication skills and a customer-oriented mindset.
Work Schedule:
- 6 days a week with 1 day off.
- 3 shifts available.
Compensation:
- Monthly pay ranging from $250 to $1,000 based on performance.
Requirements:
- High-speed internet for seamless communication.
If you know someone who would be a good fit, please refer them!
The agents will be using **Workiz** for managing customer interactions and support.