Customer Success Associate -- 2

Urgent Hiring for Customer Success Associate REMOTE - we’re looking for a Customer Success professional to join us on our quest to help restaurants succeed online. Preferably, you’re someone who loves interacting with people, is inquisitive, resilient and resourceful. We’re looking for a person who is not afraid to wear many hats and enjoys a culture of freedom and responsibility. You will be given the trust and authority to try different things,
Experience 2 - 4 years
Job Type Full-Time (Remote)
Qualification -Graduate

Our client is a customer engagement and marketing automation platform for businesses, Empower businesses to stay connected, engage with and bring back their customers.

Required Skills:
Customer Success, Reviews Action Plans, Strategic, Account Management, Driven Product Knowledge
About Thrive:

Responsibilities:
Develop and manage the relationship with the partners of the accounts in your portfolio.
Be responsible for their performance, analysis of their main KPIs and constant growth.
Conduct regular check-ins & business reviews with your customers to ensure consistent engagement.
Build and maintain a strong commercial relationship with your customers, ensuring that Thrive remains the “go-to” platform for digital ordering in this sector.
Understand and effectively communicate the company's value proposition, technology offering, process and current partnerships.
Communicate with Product and Engineering departments to find solutions for any customer bugs that could exist.
Reporting to customers and proposing different action plans to grow the customer base.
Follow up on churn accounts.
Requirements:
At least 1 year of experience in a customer-facing role such as Customer Success, Account Management, Sales, etc.
Highly organized - ability to build pipelines and track current/ future processes.
Strong commercial and communication skills.
You are passionate about changing the traditional and innovating the future - You believe in the benefits of direct ordering and a sustainable FNB industry.
Strength in problem solving, issue-resolution, ability to work in a deadline-driven work environment, attention to detail, and ability to multitask.
Natural motivator, relationship builder and team player.
You have an eye for detail and a highly analytical mindset.