Customer Service Representative (Inbound and Outbound)

We are looking for a dedicated and friendly customer service representative to join our team. As an inbound and outbound customer service representative, you will handle calls, emails, and messages from customers, assist them with their inquiries, resolve their problems, and provide relevant information. The ideal candidate should have excellent communication skills, a friendly and patient attitude, and the ability to work in a fast-paced environment.

Responsibilities:
Answering incoming customer calls, emails, or messages
Making outbound customer calls and emails
Assisting customers with inquiries, complaints, or requests
Conducting surveys to gather customer feedback
Providing relevant information and resolving customer problems
Documenting customer interactions and transactions
Identifying and escalating complex issues to higher-level support
Meeting established performance metrics

Assessment task: use Vocaroo to record
* Introduce yourself
* Share your experience as a freelancer and customer service representative
* How would you define good customer service
* Do a Mock call
Inbound Scene: Customer called to ask for an update about her order tracking number
Outbound Scene: Outreach for customer feedback about our product

IMPORTANT: No recording, automatic reject