Comprehensive 24/7 Online Sales & Customer Support
Budget: £2 – £5 GBP
I am in need of a remote customer support professional who can provide assistance both in sales and general inquiries handling. Our business is conducted purely online, hence the emphasis on virtual support.
Key Responsibilities:
- Conducting sales through live chat, phone, and email.
- Providing consistent and high-quality customer service across all channels.
- Handling general product inquiries and complaints.
- Nurturing leads and ensuring their conversion into sales.
- Monitoring and responding to our customer's needs 24/7.
Skills and Experience:
- Demonstrable experience in sales and customer support, preferably in an online setting.
- Excellent communication skills.
- Ability to multitask and efficiently manage time.
- Proficiency in working with live chat platforms, phone systems, and email interfaces.
- A good understanding of customer relationship management (CRM) software.
The ideal candidate for this role should be able to work autonomously, with minimal supervision, and exhibit a proactive attitude toward solving customer issues. The expected daily inquiry volume is relatively low, with less than 50 queries on average. The possibility of bonus payments based on successful sales is also available.
Key Responsibilities:
- Conducting sales through live chat, phone, and email.
- Providing consistent and high-quality customer service across all channels.
- Handling general product inquiries and complaints.
- Nurturing leads and ensuring their conversion into sales.
- Monitoring and responding to our customer's needs 24/7.
Skills and Experience:
- Demonstrable experience in sales and customer support, preferably in an online setting.
- Excellent communication skills.
- Ability to multitask and efficiently manage time.
- Proficiency in working with live chat platforms, phone systems, and email interfaces.
- A good understanding of customer relationship management (CRM) software.
The ideal candidate for this role should be able to work autonomously, with minimal supervision, and exhibit a proactive attitude toward solving customer issues. The expected daily inquiry volume is relatively low, with less than 50 queries on average. The possibility of bonus payments based on successful sales is also available.