Chat Support Management
Budget: £5 – £25 GBP
Project Title: Chat Support Management
Overview:
I am looking for a freelancer to provide sales support through LiveChat platform for 8 hours per day, 5-6 days a week
Skills and Experience:
- Previous experience in sales support through chat is required
- Proficiency in using LiveChat platform is preferred
- Excellent communication skills and ability to provide prompt and accurate responses
- Strong problem-solving skills and ability to handle customer inquiries effectively
Responsibilities:
- Engage with customers through LiveChat platform to provide sales support
- Answer customer inquiries, provide product information, and assist with purchasing decisions
- Resolve customer issues and complaints in a timely and satisfactory manner
- Collaborate with the sales team to identify and capitalize on upsell and cross-sell opportunities
- Maintain detailed records of customer interactions and transactions
- Offer real time support to sales team to ensure maximum number of sales are made each shift
Requirements:
- Availability to provide chat support for 8 hours per day
- Reliable internet connection and access to the LiveChat platform
- Strong multitasking skills to handle multiple chat conversations simultaneously
- Ability to work independently and meet performance targets
- Flexibility to adapt to changing customer needs and demands
- Keen analytical skills to identify grammatical errors, and where team members can improve their sales skills to increase sales within their shift time.
Note: Please include any relevant experience and certifications in your proposal.
Overview:
I am looking for a freelancer to provide sales support through LiveChat platform for 8 hours per day, 5-6 days a week
Skills and Experience:
- Previous experience in sales support through chat is required
- Proficiency in using LiveChat platform is preferred
- Excellent communication skills and ability to provide prompt and accurate responses
- Strong problem-solving skills and ability to handle customer inquiries effectively
Responsibilities:
- Engage with customers through LiveChat platform to provide sales support
- Answer customer inquiries, provide product information, and assist with purchasing decisions
- Resolve customer issues and complaints in a timely and satisfactory manner
- Collaborate with the sales team to identify and capitalize on upsell and cross-sell opportunities
- Maintain detailed records of customer interactions and transactions
- Offer real time support to sales team to ensure maximum number of sales are made each shift
Requirements:
- Availability to provide chat support for 8 hours per day
- Reliable internet connection and access to the LiveChat platform
- Strong multitasking skills to handle multiple chat conversations simultaneously
- Ability to work independently and meet performance targets
- Flexibility to adapt to changing customer needs and demands
- Keen analytical skills to identify grammatical errors, and where team members can improve their sales skills to increase sales within their shift time.
Note: Please include any relevant experience and certifications in your proposal.