Account Manager

Job ID: 39715184

Budget: $8 – $15 USD

Why Join SurveySync 3D? We’re building the go-to-market engine of a fast-growing 3D reality-capture SaaS trusted by 40+ survey firms across three continents. As our Commercial Manager, you’ll drive revenue, customer outcomes, and play a key role in shaping how we scale.

This is a rare chance to:
- Own the full customer journey from day one
- Step into a team-lead role in 6-12 months
- Work directly with the founder in a transparent, outcome-driven culture
- Influence the product roadmap
- Get paid in stable USD with upside and benefits

What We Do: SurveySync 3D converts raw point clouds (E57) and 360° imagery into lightweight, browser-based tours with measurement, markup, and API integrations. We help surveyors reduce costs, cut site revisits, and enable remote collaboration for AEC teams.

What You’ll Do:
Revenue generation (≈ 70% of your time)
-Prospect around 20 targeted firms daily via email, LinkedIn, and phone
-Book at least six qualified demos per week and convert four new customers per month
-Negotiate plans, close contracts, and own renewals and upsells
-Maintain pipeline and notes in HubSpot; publish a weekly KPI summary

Customer success & light operations (≈ 30%)
-Onboard new customers and run health-check calls at 30 and 90 days
-Answer inbound tickets in Intercom within one hour during your shift
-Keep churn under 5% and CSAT above 90%
-Issue simple invoices in Odoo and follow up on overdue balances
-Capture product feedback and coordinate with engineering

Build & improve
-Design and iterate playbooks for prospecting, demos, onboarding, and retention
-Run experiments, document learnings, and scale what works
-Collaborate on go-to-market strategy, pricing, and competitive positioning

What We’re Looking For
-3+ years in SaaS sales, customer success, or growth, including personal closing quota
-Proven ability to hunt, demo, and retain small-to-mid-market customers
-Excellent written and spoken English
-Comfortable with HubSpot (or similar CRM), LinkedIn Sales Navigator, Intercom, and spreadsheets
-Bonus: Exposure to 3D, point-cloud, BIM, or AEC workflows
-Self-starter who thrives in a remote, high-ownership environment