Salesforce Support Tickets Mobile App

I want to give my support team a sleek mobile experience that surfaces real-time Salesforce cases. The project is straightforward: use the Salesforce REST API to authenticate, query, and display support-ticket data inside a polished, intuitive interface that runs smoothly on both iOS and Android.

Core workflow
• Secure OAuth flow → access token handling
• Fetch support-ticket fields (case number, subject, status, priority, last update, owner, plus any attachments) with efficient SOQL queries
• Persist minimal offline cache and refresh on pull-to-refresh
• Present the list and detail views with clean, modern UI components, dark-mode ready
• Handle pagination, state changes, and basic actions like comment or status update (via PATCH)

Tech stack is up to you—native (Swift + Kotlin) or cross-platform (React Native, Flutter) are welcome as long as performance and UI polish stay top-tier.

Deliverables
1. Source code and build instructions for both platforms
2. Brief architecture doc covering auth flow, data layer, and UI approach
3. One-click deploy guide for connecting to any Salesforce org (sandbox or prod)
4. Short walkthrough video of the app in action

Acceptance criteria
• Successful login to our sandbox and retrieval of at least 100 live support tickets
• UI meets Apple Human Interface and Material guidelines, scoring ≥90 on Lighthouse performance
• No critical crashes or memory leaks after 30-minute stress test

When you reply, include a detailed project proposal that outlines your chosen framework, timeline, milestone breakdown, and any past work that proves you can deliver this kind of polished, data-driven mobile app.