Remove Fake Google Reviews

I need assistance in removing two fake reviews from our Google Business Profile. We also want to identify one of the reviewers.

Requirements:
- Experience with Google Business Profile management
- Proven track record in successfully removing fake reviews
- Ability to analyze and leverage provided evidence (screenshots or documentation)

Ideal Skills:
- Strong familiarity with Google's policies and procedures
- Excellent research and investigative skills
- Prior experience in dealing with similar situations

Please provide a detailed plan on how you intend to tackle this issue, along with any relevant experience.