Medical - Mystery caller / Research caller

Hi, I am working on a franchise report and need someone to call various medical companies to get information. You will first call as an applicant and then as customer asking about services. There is a two page template for each call and each call needs to be recorded. We will have a total of six calls and again, each call needs to be recorded. Must be US based. And these offices are usually open extended hours so calls could be completed just about anytime.



Mystery Caller / Research Caller Project

Purpose: To gather market research data

Geographic Focus: Local

Expected Number of Calls: Less than 50

Skills and Experience Required:
- Excellent communication skills
- Strong attention to detail
- Previous experience in market research or mystery shopping
- Familiarity with phone etiquette and customer service protocols
- Ability to accurately record and analyze data
- Proficiency in using relevant software or tools for data collection and analysis

Project Scope:
- Conduct a series of mystery calls to gather market research data within the local region
- Assess and evaluate customer service levels and sales techniques during the calls
- Record and document findings and observations accurately
- Analyze collected data and provide meaningful insights and recommendations
- Prepare a comprehensive report summarizing the research findings
- Adhere to project timeline and deliverables

Note: Please provide examples of previous market research or mystery shopping projects in your proposal.