CRM Analysis - AI, Machine Learn, Bots. Complaints Management, Automat

Provide recomendation based on research for a complaints manage,ent CRM software. Swat Analysis, comparison, research, indepth analysis, competitor Analysis of complaint AI software. We are looking for the best complaints management software and data collection systems for our new business. We have looked at bots to manage the automated data collection but the key to our business is to manage complaints against 3rd parties and we need to make sure we have the best business to do so. We are a small business so we are looking for a system that will grow with the business. But you must be able top provide an in-depth report looking at all the options to be able to tell us the best system for us. Some experience of call centre or response centres and CRM desired.