Airbnb Management and Customer Service VA -- 2

We are seeking a Virtual Assistant to support our dynamic team remotely. This role is integral to maintaining our high standard of guest satisfaction and operational efficiency across all online platforms.

Responsibilities:
- Manage guest communications across booking platforms such as Booking.com, Airbnb, Expedia, VRBO, and direct channels like Gmail, WhatsApp, and Skype.
- Liaise with cleaning staff, coordinate maintenance efforts, and ensure all properties are guest-ready.
- Conduct market comparisons to position our properties competitively.
- Process invoicing, issue quotations, and maintain updated online exposure.
- Reply to guest's feedbacks and create actions required to tackle issues detected.
- Manage and respond to inbound messages on our Facebook and Instagram accounts, with potential for content creation following training.

Requirements:
- Excellent spoken and written English.
- Ability to learn and effectively use property management software (full training provided).
- Experience in phone handling, guest relations, and social media management preferred but not essential.
- Proven organizational and problem-solving skills.
- Proactive, with a willingness to go above and beyond, understanding that excellence is rewarded.

Working Hours: 20 hours per week, averaging 4 hours per day. Possibility of increased work volume depending on business needs and subject to agreement.

We value a friendly demeanor and the ability to engage comfortably and effectively with a diverse range of people, ensuring all guests feel welcomed and well-informed. Join us in shaping memorable holiday experiences while growing your career in a promising industry.