TQM , service quality

Job ID: 31807852

Budget: $10 – $30 USD

A number of point need to be written from article in journal must e with referencing

- General definition about service industry such as hotels , bank , etc
- How total quality management (TQM starting with service industries ( hotels , banks , etc ) , and when it is begins ??
- Different and similarity between the manufacturer industries and service industries in total quality management (TQM).
- The importance of service industry by countries perspective in general and about Saudi Arabia VISION 2030
- The importance of service industries to governments
- Explanation of the customer service quality dimensions. ( 1.tangibility, 2.reliability, 3.assurance, 4.responsiveness, and 5.empathy )
- General review About Hotel industries in KSA