Scenario Analysis & Answer Questions
Budget: $10 – $30 AUD
Based on a provided scenario, you must read and respond to the questions regarding the scenario in the written form.
Scenario Analysis: My team, our team
Zac was feeling on top of the world. His team had completed its best week for the year. Production targets had been met, few team members had been away ill and the team had been happy and content for some time. There had been few of the arguments and disagreements that had plagued the team some weeks earlier.
Before a team leaders' meeting later that week, Zac told Antonio, a close friend and fellow team leader, how he was feeling. Antonio thought for a while and then told Zac that he thought Zac had improved as a team leader.
'Remember when you first got here', he said, 'you thought you knew it all. You had all that experience with the car company and had worked on production lines for years and you were going to waltz in and show us all how to lead a team. It was all my team this and my team that. The first few weeks were really hard for you; the team wasn't responding the way you expected. Then you got your act together'.
'What did I do?' asked Zac. 'I think I still act the same.'
'No, you've changed, for the better', replied Antonio. 'The best things you did were getting to know the team members. You found out how to communicate with each person in the team. Remember, you used to stand too close to Nick and he couldn't concentrate on what you were saying because you were so close and then he'd make mistakes. Eliza needed everything repeated a few times slowly and she would do the work perfectly. All those things made a difference; the team became a real team after those types of things happened.'
Zac thought for a time then said, 'I know I learned pretty quickly that the team was good at giving me feedback. Some of them let me know how I needed to spend more time getting to know what they could and couldn't do, and where they needed some help. I was really surprised to find out all the skills and knowledge the team had. I had really underestimated them when I started'.
Based on the scenario given above, answer the following questions:
1. Identify the major issues in the given scenario.
2. Outline the tasks or procedures you would follow before conducting the sales meeting.
3. Discuss Zac’s role as a team leader.
4. Discuss how Zac could influence the team.
5. List the organisational policies and procedures you might reference to discuss the team’s performance to ensure team members take responsibility for their own work and assist others.
6. How would you support the team members if you were in Zac’s position?
You have 48 hours to submit. No word limit.
Scenario Analysis: My team, our team
Zac was feeling on top of the world. His team had completed its best week for the year. Production targets had been met, few team members had been away ill and the team had been happy and content for some time. There had been few of the arguments and disagreements that had plagued the team some weeks earlier.
Before a team leaders' meeting later that week, Zac told Antonio, a close friend and fellow team leader, how he was feeling. Antonio thought for a while and then told Zac that he thought Zac had improved as a team leader.
'Remember when you first got here', he said, 'you thought you knew it all. You had all that experience with the car company and had worked on production lines for years and you were going to waltz in and show us all how to lead a team. It was all my team this and my team that. The first few weeks were really hard for you; the team wasn't responding the way you expected. Then you got your act together'.
'What did I do?' asked Zac. 'I think I still act the same.'
'No, you've changed, for the better', replied Antonio. 'The best things you did were getting to know the team members. You found out how to communicate with each person in the team. Remember, you used to stand too close to Nick and he couldn't concentrate on what you were saying because you were so close and then he'd make mistakes. Eliza needed everything repeated a few times slowly and she would do the work perfectly. All those things made a difference; the team became a real team after those types of things happened.'
Zac thought for a time then said, 'I know I learned pretty quickly that the team was good at giving me feedback. Some of them let me know how I needed to spend more time getting to know what they could and couldn't do, and where they needed some help. I was really surprised to find out all the skills and knowledge the team had. I had really underestimated them when I started'.
Based on the scenario given above, answer the following questions:
1. Identify the major issues in the given scenario.
2. Outline the tasks or procedures you would follow before conducting the sales meeting.
3. Discuss Zac’s role as a team leader.
4. Discuss how Zac could influence the team.
5. List the organisational policies and procedures you might reference to discuss the team’s performance to ensure team members take responsibility for their own work and assist others.
6. How would you support the team members if you were in Zac’s position?
You have 48 hours to submit. No word limit.