Service Quality Manager to drive customer satisfaction.
Budget: $5 – $10 USD
We are a global team of software development professionals serving customers worldwide.
The role:
= = = = =
You will contact our customers on a scheduled basis to track their perception of how we are delivering their software development projects.
Why do we do this?
- to identify problems early,
- to be able to see ourselves from our customers' perspective,
- to improve our customers' perception of our service, and
- to win more projects.
You must:
= = = = =
- speak fluent English, be well-spoken, and communicate well,
- be credible, consistent, and disciplined,
- be meticulous and observant, and
- be ethical, effective, and resilient.
This project will be ongoing. We are looking for availability 10 - 20 hours per week.
** no agencies please **
To be considered, you **must** include answers to the following questions in your response:
a) Why are you a good fit for this role?
b) Have you successfully fulfilled a similar role in the past? If yes, please provide some details.
c) Are you an individual or a team?
(** no agencies or teams, please **)
d) How many hours per day are you available?
(** should be 2 - 4 hours per day, ideally**)
e) Will you be prepared to run the freelancer desktop time tracker while working on the project?
(**REQUIRED**)
f) Do you have any questions about the role?
(Please note that if you don't respond to the above questions, we will ignore your response; we need these answers to help filter applications quickly. We appreciate your understanding!)
The role:
= = = = =
You will contact our customers on a scheduled basis to track their perception of how we are delivering their software development projects.
Why do we do this?
- to identify problems early,
- to be able to see ourselves from our customers' perspective,
- to improve our customers' perception of our service, and
- to win more projects.
You must:
= = = = =
- speak fluent English, be well-spoken, and communicate well,
- be credible, consistent, and disciplined,
- be meticulous and observant, and
- be ethical, effective, and resilient.
This project will be ongoing. We are looking for availability 10 - 20 hours per week.
** no agencies please **
To be considered, you **must** include answers to the following questions in your response:
a) Why are you a good fit for this role?
b) Have you successfully fulfilled a similar role in the past? If yes, please provide some details.
c) Are you an individual or a team?
(** no agencies or teams, please **)
d) How many hours per day are you available?
(** should be 2 - 4 hours per day, ideally**)
e) Will you be prepared to run the freelancer desktop time tracker while working on the project?
(**REQUIRED**)
f) Do you have any questions about the role?
(Please note that if you don't respond to the above questions, we will ignore your response; we need these answers to help filter applications quickly. We appreciate your understanding!)