Multi-Channel Feedback Collection

I'm looking for an experienced freelancer to develop and implement a comprehensive customer feedback system that utilizes online surveys, emails, and phone calls. This project aims at understanding our customers' perceptions regarding the quality of our service, our timeliness in delivery, and the effectiveness of our communication.

Ideal Skills and Experience:
- Proficient in creating and managing online surveys.
- Experience in email marketing, with skills in crafting engaging emails to solicit feedback.
- Strong communication skills, especially over the phone, to conduct feedback calls efficiently.
- Ability to synthesize feedback from different channels into actionable insights.
- Familiarity with customer relationship management (CRM) systems to track feedback responses and follow-ups.

Responsibilities:
- Develop a strategy to collect customer feedback through the specified channels after the completion of each project.
- Design and implement an online survey tailored to assess our service quality, timeliness of delivery, and communication.
- Craft and send personalized emails to customers inviting them to provide feedback.
- Conduct phone calls to customers for in-depth feedback, where necessary.
- Compile, analyze, and report feedback to inform improvements in our services.

The chosen freelancer should demonstrate a successful track record of managing multi-channel customer feedback projects, with specific results on how past projects improved client services.