Service Now Utility using Python -- 2
Budget: ₹600 – ₹1,500 INR
1) Get a incoming ticket in Service Now with status "NEW" for assignment group "DATABASE" ,"HARDWARE", "RUN L3 SUPPORT".
2) Retrieve the ticket number, Ticket Priority,Short Descriptioon, Long description from the ticket.
3) If it is a P1 or P2 Ticket Send a mail regarding the ticket (Ticket number and short description in subject line and Long
4.)Insert the ticket details in a DB table (Number, Priority, Assignment Group,Short Description, Description,Ticket
Report:
1) Selct the ticket details from DB.
2) send weekly status email for all the provider groups ("Database","Hardware", "Run_L3_Support")
3) Format of the email: Subject line Weekly incident report,Body: Three different table for 3 assignment groups and corrosponding details in it. Table rows and coloms will follow the DB column names.
2) Retrieve the ticket number, Ticket Priority,Short Descriptioon, Long description from the ticket.
3) If it is a P1 or P2 Ticket Send a mail regarding the ticket (Ticket number and short description in subject line and Long
4.)Insert the ticket details in a DB table (Number, Priority, Assignment Group,Short Description, Description,Ticket
Report:
1) Selct the ticket details from DB.
2) send weekly status email for all the provider groups ("Database","Hardware", "Run_L3_Support")
3) Format of the email: Subject line Weekly incident report,Body: Three different table for 3 assignment groups and corrosponding details in it. Table rows and coloms will follow the DB column names.