Python Telegram Bot Developer

I'm looking for a skilled Python programmer to create a Telegram bot. The primary function of this bot will be to handle automated responses, specifically for customer support queries.

Key Requirements:
- The bot should be able to manage customer support queries.
- Automation is essential, but the specific method of responding (e.g., pre-defined answers, forwarding to a human agent, or using NLP) can be discussed.

Ideal Skills and Experience:
- Proficiency in Python
- Experience in developing Telegram bots
- Familiarity with automation and customer support integration
- Knowledge in Natural Language Processing is a plus

Please provide examples of previous work and a brief outline of your approach.