Fix Live Chat with RASA and Genesys
Budget: $150 – $200 USD
Fix Live Chat with RASA and Genesys
There is a problem in Live Chat with communication between User and Agent.
Already the code in custom action has been implemented in RASA for the handoff. But its not working properly. Agent multiple message not reach to user. If we try to fix for agent then user message not reach to agent.
Genesys APIs URL:
https://help.genesys.com/developer/cic/docs/icws/webhelp/icws/(sessionId)/webChat/webChat.htm#application
Chat Widget Github:
https://github.com/botfront/rasa-webchat
Duration: 1~2 Days Maximum.
Code has been attached.
NOTE:
1. Our developer (python) will help for understanding the APIs behavior and the code.
2. Payment will be released after testing with client server, full cycle test with Genesys communication (different scenarios) and tasks verified fully.
3. Solution and source code will be delivered.
4. As to test Genesys, will be required VPN connection. For testing and debugging during development, Anydesk or Teamviewer can be used to test and debug.
There is a problem in Live Chat with communication between User and Agent.
Already the code in custom action has been implemented in RASA for the handoff. But its not working properly. Agent multiple message not reach to user. If we try to fix for agent then user message not reach to agent.
Genesys APIs URL:
https://help.genesys.com/developer/cic/docs/icws/webhelp/icws/(sessionId)/webChat/webChat.htm#application
Chat Widget Github:
https://github.com/botfront/rasa-webchat
Duration: 1~2 Days Maximum.
Code has been attached.
NOTE:
1. Our developer (python) will help for understanding the APIs behavior and the code.
2. Payment will be released after testing with client server, full cycle test with Genesys communication (different scenarios) and tasks verified fully.
3. Solution and source code will be delivered.
4. As to test Genesys, will be required VPN connection. For testing and debugging during development, Anydesk or Teamviewer can be used to test and debug.