AI Chat Transcript Intent Analysis

1. I have 50,000 chat transcripts (in TXT files) from our customer support service and need assistance in analyzing them to extract valuable insights into customer needs and concerns. The goal is to understand user intents and topics discussed in the transcripts to improve our customer support processes.

2. Skills Required:

- Natural Language Processing (NLP)
- Text Analysis
- Python Programming
- Data Cleaning and Preprocessing

3. Deliverables:

- User Question Analysis:

-- Analyze and group all questions asked by users based on their specific intent or topic discussed.
-- Provide a report listing all user questions along with their frequencies of occurrence.
User Statement Analysis:

- Analyze and group all statements made by users based on their specific intent or topic discussed.
-- Provide a report listing all user statements along with their frequencies of occurrence.

4. Requirements:

- Exclude any statements made by the support team members from the analysis.
- Present the findings in clear and concise reports, including frequency of occurrence for each question and statement.
- Provide sample reports or templates outlining the format and structure of the final deliverables.
- Sample Report Template: Customer Insights from Chat Transcripts:

5. User Question Analysis:

- Table listing user questions grouped by intent or topic, along with their frequencies of occurrence.

6. User Statement Analysis:

- Table listing user statements grouped by intent or topic, along with their frequencies of occurrence.