Leasing & CHA Operations Coordinator

Leasing & CHA Coordinator
We are seeking a detail-oriented Leasing & CHA Coordinator to support leasing operations and Chicago Housing Authority (CHA) activity with the goal of improving occupancy. This role works closely with our leasing agent and maintenance team to pre-screen applicants, coordinate tours, manage CHA inspections, track abatements, and ensure accurate move-in/move-out data in AppFolio.
Key Responsibilities
Pre-screen rental applicants based on credit, income, rental history, and background criteria
Call/text applicants, collect documentation, and schedule tours
Manage leasing calendars and send tour confirmations and reminders
Track CHA inspections (initial, annual, re-inspections) and monitor the CHA portal daily
Identify units in abatement and coordinate re-inspections with CHA
Maintain simple inspection and abatement tracking dashboards
Enter and update move-ins, move-outs, rent, and HAP payments in AppFolio
Prepare weekly reports on inspection pass rates, abatements, and technician performance
Qualifications
Strong organization and follow-up skills
Comfortable with phone, text, and email communication
Experience with property management software (AppFolio preferred)
Familiarity with CHA or housing vouchers a plus
Detail-oriented, reliable, and process-driven
This role is ideal for someone who enjoys operations, coordination, and keeping systems running smoothly in a fast-moving property management environment.