Customer Service Representative (US Property Management Company)
Budget: ₹100 – ₹400 INR
From India only (Mandatory)
Shift Timings: 8:30 PM IST – 4:30 AM IST (Central Time Zone) – Mandatory
Working Days: Monday to Friday (Mandatory)
Pay: ₹150 INR / Hour
Requirement: Must provide a 3-5-minute voice recording in English
We are looking for a Customer Service Representative to support a US-based Property Management Company. This role requires excellent communication skills, professionalism, and the ability to handle tenant and owner-related queries effectively. You will be the first point of contact for calls and emails, ensuring smooth communication and timely resolution of issues.
Key Responsibilities
Inbound & Outbound Calls
Handle tenant inquiries regarding rent payments, maintenance requests, lease details, and general concerns.
Make outbound calls to tenants, property owners, and vendors to provide updates or gather required information.
Tenant Support
Assist tenants with payment-related queries, late fees, or payment plan arrangements.
Guide tenants through lease renewals, move-in/move-out processes, and policy clarifications.
Maintenance Coordination
Record and escalate maintenance or repair requests to the property management/maintenance team.
Follow up with vendors and tenants to confirm issue resolution.
Owner/Client Communication
Provide property owners with updates on rent collection, occupancy status, and maintenance work.
Address concerns from property owners regarding tenant behavior, lease enforcement, or financial statements.
Documentation & Reporting
Maintain accurate records of all calls, requests, and follow-ups in CRM/property management software.
Prepare daily/weekly reports of tenant interactions, pending cases, and issue resolutions.
Collections & Payment Reminders
Contact tenants regarding pending dues, bounced payments, or overdue balances.
Coordinate with the finance team for payment confirmations.
General Customer Service
Provide a professional and empathetic experience to all callers.
De-escalate disputes and resolve issues within company policies.
Requirements (Mandatory)
Based in India.
Strong English communication skills (both spoken and written).
Comfortable working night shifts (8:30 PM – 4:30 AM IST).
Minimum 2 years of experience in customer service, preferably with international clients.
Ability to handle back-to-back calls efficiently.
Familiarity with property management processes (added advantage).
Stable internet connection, good headset, and professional work environment.
Shift Timings: 8:30 PM IST – 4:30 AM IST (Central Time Zone) – Mandatory
Working Days: Monday to Friday (Mandatory)
Pay: ₹150 INR / Hour
Requirement: Must provide a 3-5-minute voice recording in English
We are looking for a Customer Service Representative to support a US-based Property Management Company. This role requires excellent communication skills, professionalism, and the ability to handle tenant and owner-related queries effectively. You will be the first point of contact for calls and emails, ensuring smooth communication and timely resolution of issues.
Key Responsibilities
Inbound & Outbound Calls
Handle tenant inquiries regarding rent payments, maintenance requests, lease details, and general concerns.
Make outbound calls to tenants, property owners, and vendors to provide updates or gather required information.
Tenant Support
Assist tenants with payment-related queries, late fees, or payment plan arrangements.
Guide tenants through lease renewals, move-in/move-out processes, and policy clarifications.
Maintenance Coordination
Record and escalate maintenance or repair requests to the property management/maintenance team.
Follow up with vendors and tenants to confirm issue resolution.
Owner/Client Communication
Provide property owners with updates on rent collection, occupancy status, and maintenance work.
Address concerns from property owners regarding tenant behavior, lease enforcement, or financial statements.
Documentation & Reporting
Maintain accurate records of all calls, requests, and follow-ups in CRM/property management software.
Prepare daily/weekly reports of tenant interactions, pending cases, and issue resolutions.
Collections & Payment Reminders
Contact tenants regarding pending dues, bounced payments, or overdue balances.
Coordinate with the finance team for payment confirmations.
General Customer Service
Provide a professional and empathetic experience to all callers.
De-escalate disputes and resolve issues within company policies.
Requirements (Mandatory)
Based in India.
Strong English communication skills (both spoken and written).
Comfortable working night shifts (8:30 PM – 4:30 AM IST).
Minimum 2 years of experience in customer service, preferably with international clients.
Ability to handle back-to-back calls efficiently.
Familiarity with property management processes (added advantage).
Stable internet connection, good headset, and professional work environment.
Related categories:
Telemarketing
Sales
CRM
Property Management
Customer Service
Telephone Handling
Time Management
Documentation