Virtual CEO for IT Operations
Budget: $8 – $15 AUD
I’m ready to step away from the day-to-day running of my small-to-mid sized IT services firm and hand the operational reins to a seasoned virtual leader. You would become the single point of accountability for the company’s routine management while I shift my focus to growth strategy and partnerships.
Your mandate centers on three core areas:
• Team management – allocate work, track performance, keep morale high, and ensure our engineers hit project milestones.
• Client communications – act as the executive face on calls, status updates, and escalations so clients always feel heard and informed.
• Financial oversight – watch cash flow, approve routine expenses, and deliver concise weekly summaries so nothing falls through the cracks.
Because our revenue is driven by managed network services, you’ll need a solid working knowledge of network administration concepts and terminology to converse confidently with both technicians and customers.
Authority level is moderate: you’ll make operational decisions independently, sign off on items that stay within agreed thresholds, and surface anything truly strategic for my review.
Deliverables I expect in the first 90 days
1. A written operating rhythm (meetings, reporting cadence, KPIs).
2. Documented SOPs for ticket triage, client onboarding, and monthly finance reviews.
3. A steady ≥90 % on-time project delivery rate and noticeably higher client satisfaction scores.
We already use Xero, Autotask etc ; if you prefer other tools, make the case and I’m open. Typical workload is 10-15 hours a week to start, scaling with results.
If you have a track record of running distributed IT teams and can demonstrate calm, executive-level judgment, let’s talk about timelines and an onboarding plan.
Your mandate centers on three core areas:
• Team management – allocate work, track performance, keep morale high, and ensure our engineers hit project milestones.
• Client communications – act as the executive face on calls, status updates, and escalations so clients always feel heard and informed.
• Financial oversight – watch cash flow, approve routine expenses, and deliver concise weekly summaries so nothing falls through the cracks.
Because our revenue is driven by managed network services, you’ll need a solid working knowledge of network administration concepts and terminology to converse confidently with both technicians and customers.
Authority level is moderate: you’ll make operational decisions independently, sign off on items that stay within agreed thresholds, and surface anything truly strategic for my review.
Deliverables I expect in the first 90 days
1. A written operating rhythm (meetings, reporting cadence, KPIs).
2. Documented SOPs for ticket triage, client onboarding, and monthly finance reviews.
3. A steady ≥90 % on-time project delivery rate and noticeably higher client satisfaction scores.
We already use Xero, Autotask etc ; if you prefer other tools, make the case and I’m open. Typical workload is 10-15 hours a week to start, scaling with results.
If you have a track record of running distributed IT teams and can demonstrate calm, executive-level judgment, let’s talk about timelines and an onboarding plan.