Virtual Assistant / Client Communication & Project Support (10–20 hrs/week) Open

Sydney Time Zone – Only accepting applicants from: Philippines, Indonesia, Malaysia, Singapore, Thailand, Vietnam We are an Australian-based creative agency looking for a highly reliable, organised, and proactive Virtual Assistant to support our daily operations. This is an ongoing role starting at 10–20 hours per week, with the potential for more hours as you grow with the business. To ensure you’ve read this post, please start your proposal with: “Just Create It”. About the Role You will be working closely with the founder to help manage client communication, project coordination, admin tasks, and general organisation across two businesses: • Just Create It Digital (Shopify agency & branding studio) • The Skin & Soul Spa (skincare & holistic wellness) This is a long-term role for someone who can take ownership, learn systems quickly, and add value to the business over time. ⸻ Key Responsibilities Client Communication & Support • Respond to Fiverr client messages 7 days a week (weekends only require approx. 30 minutes/day) • Ensure all inquiries are answered within 24 hours • Allocate messages and tasks to our team (developers, designers) via Slack • Prepare quotes using templates and follow up with clients when needed Project Coordination • Keep track of active projects • Ensure developers/designers have the files and instructions they need • Follow up on pending client deliverables • Maintain smooth communication between clients and team members Content & Admin • Write SEO-friendly blog posts (2–3 per month per brand, approx. 4–6 total) • Manage emails, organise files/folders, update spreadsheets, and prepare documents • Assist with basic website content updates (training provided) • Help systemise processes and improve workflow efficiency Email Marketing • Prepare and schedule email newsletters for both businesses • Basic template editing (drag-and-drop editors) • Uploading images, inserting copy, and sending test emails for approval Requirements • Must live in a similar timezone to Sydney (GMT+8 to GMT+10) Only applicants from: Philippines, Indonesia, Malaysia, Singapore, Thailand, Vietnam • Excellent written English (clear, warm, professional tone) • Previous VA / project management / customer service experience • Familiar with: Google Docs, Google Sheets, Slack, Gmail, Canva (basic) • Strong organisational skills and attention to detail • Ability to work independently and take initiative • Available Monday to Sunday (weekends minimal) Hours & Pay • 10–20 hours per week • $8 AUD per hour • Paid weekly every Friday (Australian time) Ideal Candidate Someone who: • Learns fast • Is proactive and thinks ahead • Manages tasks well without constant supervision • Communicates clearly and professionally • Is loyal, trustworthy, and looking for stable long-term work If this sounds like you, please apply with: 1. “Just Create It” at the top 2. Your experience 3. Your availability 4. Why you believe you’d be a great fit We look forward to finding the right person to grow with our team!