Vacation Rental Operations Support
Budget: $25 – $50 CAD
I manage several short-term rental properties and need a dependable pair of hands to keep our daily operations running smoothly.
Communication flows
Your primary focus will be the guest inbox. Using Airbnb, Vrbo and our direct-booking site, you’ll answer inquiries, send arrival and departure details, and follow up after check-out. I provide templates and tone guidelines; you adapt them so every reply feels personal and prompt.
Internal process support
Behind the scenes, I rely on an accurate picture of what’s on each shelf and in every linen closet. You’ll maintain our shared inventory sheet, record usage, flag low-stock alerts and raise purchase orders through our property-management system. Quick coordination with cleaners or handymen may be needed when a guest message highlights something missing or broken.
Tools we already use
Slack for team chat, Google Workspace for docs, Trello for simple task tracking and Guesty as the PMS. If you’ve worked with similar platforms, you’ll settle in fast.
Deliverables & success criteria
• All guest messages acknowledged within the agreed response window
• Inventory sheet updated in real time, with reorder requests raised before stockouts occur
• End-of-week snapshot summarising guest issues, resolutions and any outstanding follow-ups
Accuracy and reliability matter more than speed, but if you bring both, I’d love to work together.
Communication flows
Your primary focus will be the guest inbox. Using Airbnb, Vrbo and our direct-booking site, you’ll answer inquiries, send arrival and departure details, and follow up after check-out. I provide templates and tone guidelines; you adapt them so every reply feels personal and prompt.
Internal process support
Behind the scenes, I rely on an accurate picture of what’s on each shelf and in every linen closet. You’ll maintain our shared inventory sheet, record usage, flag low-stock alerts and raise purchase orders through our property-management system. Quick coordination with cleaners or handymen may be needed when a guest message highlights something missing or broken.
Tools we already use
Slack for team chat, Google Workspace for docs, Trello for simple task tracking and Guesty as the PMS. If you’ve worked with similar platforms, you’ll settle in fast.
Deliverables & success criteria
• All guest messages acknowledged within the agreed response window
• Inventory sheet updated in real time, with reorder requests raised before stockouts occur
• End-of-week snapshot summarising guest issues, resolutions and any outstanding follow-ups
Accuracy and reliability matter more than speed, but if you bring both, I’d love to work together.