Tibco Spotfire L3 support

• Service requests
o MEP : Promotion of Spotfire objects from Design to OPE
o Migration support from OnPrem to CGP
• Incidents
o Internal escalation chain improvements
o Escalation to software vendor (TIBCO)
• Functional support
o Investigate dashboarding issues
o Quality audit of dashboards design
o Help projects through the Cloud migration process
o Enforcement of rules / standards
• Platform management
o Performance monitoring and tuning
o Capacity planning