Technical Team Leader
Budget: €12 – €18 EUR
Technical Team Leader
Nature of the Tasks:
• ✓ Manage teams, ensuring motivation and skill development.
✓ Estimate effort, costs, timescales, and resource requirements.
✓ Propose service strategies, planning, task definitions, and deliverables.
✓ Guide service teams and review deliverables.
✓ Identify improvement opportunities through knowledge transfer/training.
✓ Manage team capacity, risk, and progress based on service demand.
✓ Oversee projects from planning to execution, ensuring quality and timelines.
✓ Lead technical studies on information systems and processes.
✓ Conduct audits and quality assessments.
✓ Participate in stakeholder, user, and management meetings.
✓ Produce efficiency reports, KPIs, activity reports, and updated planning.
Education:
• ✓ University degree (minimum 4 years post-secondary or Bologna Process equivalent).
Knowledge and Experience:
• ✓ Excellent knowledge in the role’s domain.
✓ Excellent ability in ensuring timely service delivery.
✓ Excellent coordination and managerial skills (technical & administrative).
✓ Very good ITIL service delivery knowledge with medium-large service experience.
✓ Very good quality monitoring & adherence to standards (ISO, EUIPO, etc.).
✓ Very good ability in team continuity planning and replacements.
✓ Very good responsibility in status meetings and corrective actions.
✓ Very good knowledge of IT strategy, SLAs, and quality certifications.
✓ Good understanding of GDPR and data protection.
✓ Multilingual meeting participation, strong communication skills.
✓ International/multicultural adaptability, teamwork, self-starting.
✓ English proficiency (C1 CEFR).
✓ Minimum 8 years in IT service delivery, including 4 years leading teams.
Nature of the Tasks:
• ✓ Manage teams, ensuring motivation and skill development.
✓ Estimate effort, costs, timescales, and resource requirements.
✓ Propose service strategies, planning, task definitions, and deliverables.
✓ Guide service teams and review deliverables.
✓ Identify improvement opportunities through knowledge transfer/training.
✓ Manage team capacity, risk, and progress based on service demand.
✓ Oversee projects from planning to execution, ensuring quality and timelines.
✓ Lead technical studies on information systems and processes.
✓ Conduct audits and quality assessments.
✓ Participate in stakeholder, user, and management meetings.
✓ Produce efficiency reports, KPIs, activity reports, and updated planning.
Education:
• ✓ University degree (minimum 4 years post-secondary or Bologna Process equivalent).
Knowledge and Experience:
• ✓ Excellent knowledge in the role’s domain.
✓ Excellent ability in ensuring timely service delivery.
✓ Excellent coordination and managerial skills (technical & administrative).
✓ Very good ITIL service delivery knowledge with medium-large service experience.
✓ Very good quality monitoring & adherence to standards (ISO, EUIPO, etc.).
✓ Very good ability in team continuity planning and replacements.
✓ Very good responsibility in status meetings and corrective actions.
✓ Very good knowledge of IT strategy, SLAs, and quality certifications.
✓ Good understanding of GDPR and data protection.
✓ Multilingual meeting participation, strong communication skills.
✓ International/multicultural adaptability, teamwork, self-starting.
✓ English proficiency (C1 CEFR).
✓ Minimum 8 years in IT service delivery, including 4 years leading teams.