Team Leader & Operations manager (Monthly Contract)
Budget: €30 – €250 EUR
Job Description:
As the Team Leader at CLIF - COME LIVE IN FRANCE, you will play a pivotal role in orchestrating the success of our relocation projects. Your primary responsibility is to recruite and lead two key teams: Business Ambassadors and Customer Support Specialists.
Business Ambassadors Team:
Lead and inspire a team of Business Ambassadors responsible for facilitating seamless corporate relocations.
Coordinate with corporate clients, understand their unique needs, and ensure a smooth transition for their employees.
Foster strong relationships with business clients, providing exceptional service and anticipating their relocation requirements.
Customer Support Specialists Team:
Lead a team of Customer Support Specialists dedicated to assisting individuals and families through the relocation process.
Oversee the resolution of customer inquiries, ensuring a high level of satisfaction throughout the entire relocation journey.
Implement and enhance customer support processes to streamline communication and address customer needs effectively.
Project Oversight:
Oversee the planning, execution, and successful completion of relocation projects for both business and individual clients.
Collaborate with cross-functional teams, including logistics and other support functions, to ensure a seamless relocation experience.
Strategic Planning:
Work closely with upper management to align team goals with the overall company strategy. Contribute to the development of strategic initiatives to enhance the efficiency and quality of relocation services.
Performance Evaluation:
Conduct regular performance evaluations for team members in both Business Ambassadors and Customer Support Specialists teams.
Provide constructive feedback and support professional development, recognizing the distinct skill sets required for each team.
Communication:
Serve as a central point of communication between the two teams and upper management, ensuring clear and efficient information flow.
Facilitate transparent communication channels within each team to address challenges and streamline processes.
Qualifications:
Proven experience as a team leader or manager in the relocation services industry.
Human resource hiring experience, job posting on LinkedIn and follow-up, interviews, forms and case studies, agreement fulfilment.
Strong understanding of corporate and individual relocation processes.
Excellent communication and interpersonal skills to navigate client interactions and internal coordination, fluency in English & French is mandatory, knowledge of Arabic is a plus.
Ability to thrive in a fast-paced environment where adaptability and problem-solving skills are essential.
Working Hours:
Flexible, remote, weekly team meetings x2, weekly 1 on 1 follow up calls, weekly management meeting, etc. In total, approximately up to 10 hours/week.
Budget:
Fixed rate on a monthly basis.
10% bonus on performance and sales.
As the Team Leader at CLIF - COME LIVE IN FRANCE, you will play a pivotal role in orchestrating the success of our relocation projects. Your primary responsibility is to recruite and lead two key teams: Business Ambassadors and Customer Support Specialists.
Business Ambassadors Team:
Lead and inspire a team of Business Ambassadors responsible for facilitating seamless corporate relocations.
Coordinate with corporate clients, understand their unique needs, and ensure a smooth transition for their employees.
Foster strong relationships with business clients, providing exceptional service and anticipating their relocation requirements.
Customer Support Specialists Team:
Lead a team of Customer Support Specialists dedicated to assisting individuals and families through the relocation process.
Oversee the resolution of customer inquiries, ensuring a high level of satisfaction throughout the entire relocation journey.
Implement and enhance customer support processes to streamline communication and address customer needs effectively.
Project Oversight:
Oversee the planning, execution, and successful completion of relocation projects for both business and individual clients.
Collaborate with cross-functional teams, including logistics and other support functions, to ensure a seamless relocation experience.
Strategic Planning:
Work closely with upper management to align team goals with the overall company strategy. Contribute to the development of strategic initiatives to enhance the efficiency and quality of relocation services.
Performance Evaluation:
Conduct regular performance evaluations for team members in both Business Ambassadors and Customer Support Specialists teams.
Provide constructive feedback and support professional development, recognizing the distinct skill sets required for each team.
Communication:
Serve as a central point of communication between the two teams and upper management, ensuring clear and efficient information flow.
Facilitate transparent communication channels within each team to address challenges and streamline processes.
Qualifications:
Proven experience as a team leader or manager in the relocation services industry.
Human resource hiring experience, job posting on LinkedIn and follow-up, interviews, forms and case studies, agreement fulfilment.
Strong understanding of corporate and individual relocation processes.
Excellent communication and interpersonal skills to navigate client interactions and internal coordination, fluency in English & French is mandatory, knowledge of Arabic is a plus.
Ability to thrive in a fast-paced environment where adaptability and problem-solving skills are essential.
Working Hours:
Flexible, remote, weekly team meetings x2, weekly 1 on 1 follow up calls, weekly management meeting, etc. In total, approximately up to 10 hours/week.
Budget:
Fixed rate on a monthly basis.
10% bonus on performance and sales.
Related categories:
Project Management
Human Resources
Management
Leadership Development
Operations Management