Team-Focused Operations Manager Needed
Budget: ₹400 – ₹750 INR
I need a steady hand to streamline our day-to-day operations with a sharp focus on team management, customer success, and proactive conflict resolution. The role centers on leading a growing, cross-functional team, keeping client relationships healthy, and ensuring every project stays on schedule.
Responsibilities
• Guide and mentor the team, setting clear KPIs and holding everyone accountable without micromanaging.
• Own the customer success journey—from onboarding through renewals—so client satisfaction metrics rise quarter over quarter.
• Identify tension early and apply proven mediation techniques to prevent escalation, keeping collaboration smooth.
• Coordinate projects end-to-end, aligning timelines, resources, and stakeholder expectations while keeping leadership in the loop with concise weekly reports.
Required skill set
Customer Success strategy, conflict management, and people-first leadership must come naturally to you. Your background should include solid customer service experience, hands-on mediation or conflict resolution, proven team leadership, and practical project management with client coordination.
Deliverables
1. A 90-day action plan delivered in the first week.
2. Weekly performance dashboards that spotlight team KPIs, CSAT, and project status.
3. A documented, repeatable conflict-resolution workflow.
4. An always-updated project tracker in Trello or Notion (open to your preferred tool).
Success will be measured by higher CSAT, reduced internal friction, and projects that land on time and on budget. If this sounds like the environment where you can thrive and make an immediate impact, let’s get started.
Responsibilities
• Guide and mentor the team, setting clear KPIs and holding everyone accountable without micromanaging.
• Own the customer success journey—from onboarding through renewals—so client satisfaction metrics rise quarter over quarter.
• Identify tension early and apply proven mediation techniques to prevent escalation, keeping collaboration smooth.
• Coordinate projects end-to-end, aligning timelines, resources, and stakeholder expectations while keeping leadership in the loop with concise weekly reports.
Required skill set
Customer Success strategy, conflict management, and people-first leadership must come naturally to you. Your background should include solid customer service experience, hands-on mediation or conflict resolution, proven team leadership, and practical project management with client coordination.
Deliverables
1. A 90-day action plan delivered in the first week.
2. Weekly performance dashboards that spotlight team KPIs, CSAT, and project status.
3. A documented, repeatable conflict-resolution workflow.
4. An always-updated project tracker in Trello or Notion (open to your preferred tool).
Success will be measured by higher CSAT, reduced internal friction, and projects that land on time and on budget. If this sounds like the environment where you can thrive and make an immediate impact, let’s get started.