TCS Platform Coordinator

Platform Coordinator — Travel T ech Startup (Remote)
Travel Confirmation Services FZE · UAE Registered · Contract Role
The Company
Travel Confirmation Services (TCS) is a UAE-registered travel technology platform launching
a booking system that sells verifiable flight reservations, hotel confirmations, and travel
insurance certificates to visa applicants across 7 language markets (English, Arabic,
Simplified Chinese, Spanish, Hindi, Russian, Turkish). The platform is pre-launch and
moving fast.
The Role
This is a full remote coordination role for the first 3 months (~40 hrs/week), transitioning to
ongoing operations (~20–25 hrs/week) with a path to Head of Operations.
You will be the CEO’s primary point of contact for building and running the entire platform
operation — from tech stack setup through API supplier coordination, contractor
management, and launch execution. The CEO travels frequently and is not available for daily
supervision. You work independently and escalate early.
What You’ll Do
Months 1–3 (Setup Phase)
Build and maintain the project tracker (Notion) and credential vault (1Password)
Set up all platform tools: Google Workspace, SendGrid, Crisp, Zoho Books, GA4/GTM,
Hotjar, Trustpilot
Coordinate API supplier conversations with flight (Mystifly, Duffel), hotel (TBO, Stuba,
RateHawk, DidaTravel), and insurance providers — intro and follow-up only; CEO handles
all commercial terms
Source, test, onboard, and manage language contractors for 6 markets (Arabic,
Simplified Chinese, Spanish, Hindi, Russian, Turkish)
Source shortlists for UAE lawyer, Marketing Specialist, and Customer Support VA — CEO
makes all final hires
Oversee developer progress against a structured launch checklist
Write all 8 operational SOPs
Coordinate launch testing across all 4 product tiers, 7 languages, and all payment
methods
Month 4+ (Operations Phase)
Daily platform monitoring (Cloudflare, Hostinger, Crisp inbox, booking spot-checks)
Weekly contractor briefing and delivery review
Monthly reporting: Zoho Books reconciliation, SaaS audit, SEO check, marketing
performance
Ongoing supplier relationship management post-launch
Must-Have Skills
Proven experience coordinating multi-vendor tech projects remotely
Comfortable with SaaS tool setup (Google Workspace, SendGrid or similar email
platforms, Notion, project trackers)
Strong written English — all CEO communication is text only, no voice messages
Experience managing freelancers or contractors across multiple deliverables
Highly organised — you build and maintain the systems, not just use them
Able to work independently without daily supervision and flag problems early
Nice to Have
Experience with travel tech, OTA, or API-connected platforms
Familiarity with i18n or multilingual website operations
Basic understanding of payment gateways (Stripe, Razorpay)
Knowledge of GDPR/PIPL compliance requirements
Boundaries — Important
You do not sign any contracts or agreements
You do not negotiate commercial terms with any supplier
You do not create payment accounts (Stripe, banking) — CEO handles all KYC
personally
You do manage day-to-day operations, contractors, and platform monitoring within
defined authority
Contract Terms
Setup Phase: ~40 hrs/week for 3 months
Ongoing: ~20–25 hrs/week from Month 4
Communication: WhatsApp (urgent), daily written status form by 7pm UAE time —
every working day
Payment: End of each calendar month on confirmed completion
Claude Pro subscription: $20/month provided by CEO via Payoneer
To Apply
Include a short cover note addressing:
1. One example of a complex multi-vendor or multi-tool project you coordinated remotely
2. Your experience with API supplier coordination or travel tech (if any)
3. Your availability and timezone