Remote Client Communication Manager
Budget: ₹750 – ₹1,250 INR
I’m looking for a home-based manager who can take full ownership of day-to-day client communication for our DLF Noida operations. Your core mission is to keep every customer touch-point clear, timely, and positive while translating feedback into precise actions for our internal teams.
Although the emphasis is on client interaction—email, phone, and virtual meetings—I need someone with real leadership instincts. You’ll often be the voice that rallies designers, developers, and support staff around a client’s request, so the ability to coordinate people and inspire follow-through is essential.
Success in this role means:
• Prompt, professional responses to all client queries (ideally within four business hours).
• Concise daily call notes and a Friday summary report that highlights progress, blockers, and next steps.
• Proactive escalation of issues before they become problems, backed by clear, solution-oriented recommendations.
We live inside Microsoft Teams, Zoom, and Trello; familiarity with these (or similar) collaboration tools will let you hit the ground running. If you thrive on remote work, love turning complex feedback into actionable tasks, and have a proven knack for guiding teams—even from afar—let’s talk.
Although the emphasis is on client interaction—email, phone, and virtual meetings—I need someone with real leadership instincts. You’ll often be the voice that rallies designers, developers, and support staff around a client’s request, so the ability to coordinate people and inspire follow-through is essential.
Success in this role means:
• Prompt, professional responses to all client queries (ideally within four business hours).
• Concise daily call notes and a Friday summary report that highlights progress, blockers, and next steps.
• Proactive escalation of issues before they become problems, backed by clear, solution-oriented recommendations.
We live inside Microsoft Teams, Zoom, and Trello; familiarity with these (or similar) collaboration tools will let you hit the ground running. If you thrive on remote work, love turning complex feedback into actionable tasks, and have a proven knack for guiding teams—even from afar—let’s talk.