Microsoft Dynamics & Genesys Engage Omnichannel Integration
Budget: $15 – $25 USD
I'm seeking a Microsoft Dynamics Customer Service expert with experience in integrating Genesys Engage for an on-prem implementation. The primary goal of this project is to enable seamless omnichannel support.
Key Requirements:
- Integration of case management with the Genesys Engage Contact Center Platform
- Incorporation of survey and feedback management into the omnichannel support
- Automatic case creation from interactions with the contact center
Ideal Skills and Experience:
- Proven track record with Microsoft Dynamics Customer Service
- Expertise in Genesys Engage integration
- Experience with omnichannel support systems
- Competence in handling on-prem implementations
- Familiarity with case management systems and customer support workflows
This project aims to improve our customer support efficiency and enhance our data synchronization across channels. Your expertise will be crucial in helping us deliver superior omnichannel customer support.
Key Requirements:
- Integration of case management with the Genesys Engage Contact Center Platform
- Incorporation of survey and feedback management into the omnichannel support
- Automatic case creation from interactions with the contact center
Ideal Skills and Experience:
- Proven track record with Microsoft Dynamics Customer Service
- Expertise in Genesys Engage integration
- Experience with omnichannel support systems
- Competence in handling on-prem implementations
- Familiarity with case management systems and customer support workflows
This project aims to improve our customer support efficiency and enhance our data synchronization across channels. Your expertise will be crucial in helping us deliver superior omnichannel customer support.