ITIL 4 SERVICE MANAGMENT REPORT PROJECT

The analysis of an IT service provided by a third-party IT supplier using the concepts and frameworks of ITIL4. The report will consider the stakeholder of the service offering and will apply the ITIL4 frameworks of the four dimensions, the guiding principles and the service value chain. You will have selected a supplier and an IT service, available and described on the web for your evaluation. Possible services and suppliers are suggested in appendices 2 and 3, but you may select any IT service and supplier.