Full-Time Web Client Communication Specialist who can handle international clients

Our web-development studio is welcoming a steady flow of new customers and I need a dedicated communication specialist to guide each one smoothly from signed proposal to project kick-off and beyond. The core of the role is client communication: scheduling the first call, translating ideas into an actionable brief, and keeping expectations crystal-clear while the development team gets to work.

You will lean on your basic knowledge of web technologies—think HTML structure, CMS terminology, APIs, hosting—to explain concepts in plain English, catch red-flags early, and know when to loop in a developer. Strong technical writing lets you turn conversations into concise requirement documents; effortless interpersonal skills keep clients confident; light project-management know-how helps you track milestones and chase down dependencies without breaking a sweat.

I need someone who can commit full-time, integrate into our Slack workspace, update Trello/Jira boards daily, and jump on quick Zoom calls whenever a new question pops up. The relationship is ongoing, so reliability matters more than short-term speed.

Key deliverables and success markers:
• Complete onboarding packs for every new client (project brief, timeline, next-step checklist).
• Weekly status summaries that both clients and developers can skim in under two minutes.
• Smooth hand-off notes whenever a task requires deeper technical intervention.
• Proactive flagging of scope creep or timeline risks before they become problems.

If this sounds like the kind of long-haul collaboration you enjoy, I’m ready to get started right away.