Field Service Operations Assistant -- 2
Budget: $6 – $8 AUD
I need a field service operations assistant to support IT Hero in coordinating our daily reactive and proactive works with clients.
Client coordination is where I place the greatest emphasis. To make that happen you’ll be responsible for:
• Acknowledging each email that comes into the support inbox
• Creating job folders and preparing quotes using our quote calculator
• Responding to client emails when required
• Co-ordinating and scheduling technicians appointments across Australia. We have a team of 20 technicians across the country.
• Managing day-to-day client communications, ensuring expectations are always clear
• Tracking each job’s progress from intake to closure and surfacing any blockers fast using our job schedule, resource planner, and scheduling software
You’ll also interact with technicians, couriers, subcontractors, and finance (for invoicing) while keeping documentation in sync with our existing SOP library. Familiarity with common field-service or help-desk platforms, cloud document suites, and basic logistics terminology will help you hit the ground running.
When you apply, show relevant past work that proves you have orchestrated similar operations at scale. Screenshots, brief case studies, or references are perfect—no lengthy proposal required.
If you thrive on organised chaos, love ticking every box, and can keep clients smiling while the backend machinery stays invisible, let’s talk.
Client coordination is where I place the greatest emphasis. To make that happen you’ll be responsible for:
• Acknowledging each email that comes into the support inbox
• Creating job folders and preparing quotes using our quote calculator
• Responding to client emails when required
• Co-ordinating and scheduling technicians appointments across Australia. We have a team of 20 technicians across the country.
• Managing day-to-day client communications, ensuring expectations are always clear
• Tracking each job’s progress from intake to closure and surfacing any blockers fast using our job schedule, resource planner, and scheduling software
You’ll also interact with technicians, couriers, subcontractors, and finance (for invoicing) while keeping documentation in sync with our existing SOP library. Familiarity with common field-service or help-desk platforms, cloud document suites, and basic logistics terminology will help you hit the ground running.
When you apply, show relevant past work that proves you have orchestrated similar operations at scale. Screenshots, brief case studies, or references are perfect—no lengthy proposal required.
If you thrive on organised chaos, love ticking every box, and can keep clients smiling while the backend machinery stays invisible, let’s talk.