Development Company Project/Account Manager Needed
Budget: $8 – $15 USD
Description
We are seeking a highly organized, client-focused Contract Project Manager / Account Manager to support our web development team. This role is responsible for guiding projects and customers from kickoff to launch while delivering an exceptional client experience. You will act as the primary point of communication for clients, translating their needs into actionable tasks, supporting the development team, and ensuring projects are delivered on time, on budget, and aligned with expectations.
This position is ideal for a proactive native english-fluent communicator with strong technical understanding, excellent customer-service instincts, and the ability to coordinate multiple projects in a fast-paced environment
Requirements
3+ years of experience in project management, account management, or client-facing roles in a web or digital agency environment.
Strong understanding of website production workflows, including design, UX, content strategy, development, QA, and deployment.
Familiarity with common web technologies (e.g., HTML/CSS, CMS platforms like WordPress)
Experience with project management tools such as Asana, ClickUp, Jira, Trello, Notion, or similar.
Exceptional communication, both written and verbal — clear, concise, and client-friendly.
Proven ability to manage multiple concurrent projects with varying timelines and scopes.
Strong problem-solving, requirements-gathering, and expectation-setting skills.
Ability to work independently, stay organized, and self-manage in a remote environment.
Experience with Agile or hybrid project methodologies is a plus.
Ability to translate technical concepts into client-friendly language.
Responsibilities
Provide exceptional customer service to clients via phone, email, and chat
Manage client expectations, respond to inquiries, and resolve issues in a timely and professional manner
Coordinate meetings, calls, and appointments with clients and internal teams as needed
Process administrative tasks, such as invoicing, expense tracking, and data entry
Collaborate with our technical team to ensure smooth project execution and delivery
Utilize our in-house LLMs (Large Language Models) to assist with tasks such as: Data analysis and reporting, Content generation and optimization, Client communication and support
Take advantage of our automation tools to streamline repetitive tasks and focus on high-value activities
QUALIFYING QUESTIONS: !!! IMPORTANT!!!
Proposals without answers to these questions will be thrown out:
Can you walk us through your experience managing web development projects from kickoff to launch?
How do you typically communicate with clients and manage expectations when timelines or requirements shift?
Describe your customer service skills.
Describe a time when a web project went off track. How did you identify the issue, communicate it, and get the project back on course?
How comfortable are you translating technical concepts from developers into client-friendly explanations? Can you provide an example?
How have you successfully managed a business relationship before?
We are seeking a highly organized, client-focused Contract Project Manager / Account Manager to support our web development team. This role is responsible for guiding projects and customers from kickoff to launch while delivering an exceptional client experience. You will act as the primary point of communication for clients, translating their needs into actionable tasks, supporting the development team, and ensuring projects are delivered on time, on budget, and aligned with expectations.
This position is ideal for a proactive native english-fluent communicator with strong technical understanding, excellent customer-service instincts, and the ability to coordinate multiple projects in a fast-paced environment
Requirements
3+ years of experience in project management, account management, or client-facing roles in a web or digital agency environment.
Strong understanding of website production workflows, including design, UX, content strategy, development, QA, and deployment.
Familiarity with common web technologies (e.g., HTML/CSS, CMS platforms like WordPress)
Experience with project management tools such as Asana, ClickUp, Jira, Trello, Notion, or similar.
Exceptional communication, both written and verbal — clear, concise, and client-friendly.
Proven ability to manage multiple concurrent projects with varying timelines and scopes.
Strong problem-solving, requirements-gathering, and expectation-setting skills.
Ability to work independently, stay organized, and self-manage in a remote environment.
Experience with Agile or hybrid project methodologies is a plus.
Ability to translate technical concepts into client-friendly language.
Responsibilities
Provide exceptional customer service to clients via phone, email, and chat
Manage client expectations, respond to inquiries, and resolve issues in a timely and professional manner
Coordinate meetings, calls, and appointments with clients and internal teams as needed
Process administrative tasks, such as invoicing, expense tracking, and data entry
Collaborate with our technical team to ensure smooth project execution and delivery
Utilize our in-house LLMs (Large Language Models) to assist with tasks such as: Data analysis and reporting, Content generation and optimization, Client communication and support
Take advantage of our automation tools to streamline repetitive tasks and focus on high-value activities
QUALIFYING QUESTIONS: !!! IMPORTANT!!!
Proposals without answers to these questions will be thrown out:
Can you walk us through your experience managing web development projects from kickoff to launch?
How do you typically communicate with clients and manage expectations when timelines or requirements shift?
Describe your customer service skills.
Describe a time when a web project went off track. How did you identify the issue, communicate it, and get the project back on course?
How comfortable are you translating technical concepts from developers into client-friendly explanations? Can you provide an example?
How have you successfully managed a business relationship before?
Related categories:
PHP
Project Management
Sales
WordPress
HTML
Agile Development
Customer Service
Web Development
Account Management