Compliance program solution
Budget: $10 – $30 USD
As a Program Manager, you've been assigned a shared goal with the Product team to reduce the support contact rate (defined as the % of customers who contact support in a given month) for the mobile app by 5% in 2022 specifically via projects connected to reducing contacts caused by Compliance.
Write a 1-2 page project brief detailing how you would approach leading this program. Focus specifically on your strategy for determining which opportunities to pursue and consider the following as you create your plan:
1. What types of projects will be effective in reducing contacts related to Compliance?
2. How would you gather and utilize data to support your proposed solution?
3. What are the key milestones which need to be completed?
4. What challenges & risks do you anticipate and how would you mitigate them?
FAQ
● Q: Who is my hypothetical audience?
○ A: Your primary stakeholders are your partners in Product/Engineering and the
Customer Support Leadership Team who will need to sign off on your vision
before allocating resources to it.
● Q: Can I create fictional data to use in the brief?
○ A: Yes! Feel free to create fictional data and make assumptions as needed.
● Q: What resources do you have at your disposal to decrease the contact rate?
○ A: Assume that you can make product improvements, help center updates and
anything else realistic that you can think of. Be creative!
Write a 1-2 page project brief detailing how you would approach leading this program. Focus specifically on your strategy for determining which opportunities to pursue and consider the following as you create your plan:
1. What types of projects will be effective in reducing contacts related to Compliance?
2. How would you gather and utilize data to support your proposed solution?
3. What are the key milestones which need to be completed?
4. What challenges & risks do you anticipate and how would you mitigate them?
FAQ
● Q: Who is my hypothetical audience?
○ A: Your primary stakeholders are your partners in Product/Engineering and the
Customer Support Leadership Team who will need to sign off on your vision
before allocating resources to it.
● Q: Can I create fictional data to use in the brief?
○ A: Yes! Feel free to create fictional data and make assumptions as needed.
● Q: What resources do you have at your disposal to decrease the contact rate?
○ A: Assume that you can make product improvements, help center updates and
anything else realistic that you can think of. Be creative!