Senior Freight Forwarding & CargoWise Domain Expert (AI Product Advisory) -- 2
Budget: ₹750 – ₹1,250 INR
Senior Freight Forwarding & CargoWise Domain Expert (AI Product Advisory)
About Us
We are building an AI-native SaaS platform for the freight forwarding industry that sits between the operational inbox and the Transportation Management System (TMS). The platform uses AI to understand freight communications, automate routine operational workflows, and intelligently route exceptions to human operators.
The product is currently in active design and development, and we are looking for an experienced freight forwarding domain expert to help validate workflows, challenge assumptions, and ensure the product aligns with real-world operations.
What We Are Looking For
We are seeking a highly experienced freight forwarding professional with deep operational knowledge and hands-on experience with CargoWise or another leading Freight Forwarding TMS.
This is not a software implementation role and not a CargoWise configuration project.
We are looking for someone who can act as a domain advisor during product design and architecture discussions.
Required Experience
Applicants should have 10+ years of experience in one or more of the following:
Ocean Export Operations
Ocean Import Operations
Air Freight Operations
Freight Forwarding Operations Management
CargoWise Implementation / Solution Architecture
Freight Forwarding Process Design
Digital Transformation within Freight Forwarding
Transportation Management Systems (CargoWise preferred)
Experience with one or more of the following is highly desirable:
CargoWise
Magaya
Descartes
BluJay / e2open
Logitude
Other enterprise freight forwarding systems
Scope of Work
The engagement will be conducted on an hourly basis as required.
Typical activities include reviewing and discussing:
Freight Forwarding Operational Workflows
Booking lifecycle
Shipment execution
Documentation
Customer service
Exception handling
Ocean export/import workflows
Air freight workflows
Product Validation
Review proposed product capabilities and answer questions such as:
Is this how freight forwarders typically operate?
Does this functionality normally belong in the TMS?
Would an operations team actually use this workflow?
What operational exceptions are missing?
How would different freight forwarders handle this scenario?
Which decisions are customer-specific versus industry standard?
CargoWise / TMS Guidance
Provide guidance on:
Standard CargoWise capabilities
Operational master data
Customer master
Rate management
Carrier allocation
Booking workflows
APIs
Integration boundaries
Industry best practices
AI Workflow Review
Review proposed AI-driven workflows and help determine:
Which activities can realistically be automated
Which activities should remain human-driven
Operational risks
Compliance considerations
Exception scenarios
Practical deployment considerations
Ideal Candidate
We're looking for someone who:
Thinks beyond day-to-day operations
Enjoys solving product and process problems
Can challenge assumptions rather than simply answer questions
Has worked across multiple freight forwarders or multiple CargoWise implementations
Understands operational transformation
Is comfortable discussing architecture at a business level
Engagement Model
Hourly consulting
Flexible schedule
Long-term engagement (as needed)
Regular product review sessions
Confidential project
Important Note
This engagement is focused on product strategy and domain expertise rather than software implementation.
You will be working directly with the product founder to review workflows, validate product decisions, and help ensure the platform reflects real-world freight forwarding operations.
About Us
We are building an AI-native SaaS platform for the freight forwarding industry that sits between the operational inbox and the Transportation Management System (TMS). The platform uses AI to understand freight communications, automate routine operational workflows, and intelligently route exceptions to human operators.
The product is currently in active design and development, and we are looking for an experienced freight forwarding domain expert to help validate workflows, challenge assumptions, and ensure the product aligns with real-world operations.
What We Are Looking For
We are seeking a highly experienced freight forwarding professional with deep operational knowledge and hands-on experience with CargoWise or another leading Freight Forwarding TMS.
This is not a software implementation role and not a CargoWise configuration project.
We are looking for someone who can act as a domain advisor during product design and architecture discussions.
Required Experience
Applicants should have 10+ years of experience in one or more of the following:
Ocean Export Operations
Ocean Import Operations
Air Freight Operations
Freight Forwarding Operations Management
CargoWise Implementation / Solution Architecture
Freight Forwarding Process Design
Digital Transformation within Freight Forwarding
Transportation Management Systems (CargoWise preferred)
Experience with one or more of the following is highly desirable:
CargoWise
Magaya
Descartes
BluJay / e2open
Logitude
Other enterprise freight forwarding systems
Scope of Work
The engagement will be conducted on an hourly basis as required.
Typical activities include reviewing and discussing:
Freight Forwarding Operational Workflows
Booking lifecycle
Shipment execution
Documentation
Customer service
Exception handling
Ocean export/import workflows
Air freight workflows
Product Validation
Review proposed product capabilities and answer questions such as:
Is this how freight forwarders typically operate?
Does this functionality normally belong in the TMS?
Would an operations team actually use this workflow?
What operational exceptions are missing?
How would different freight forwarders handle this scenario?
Which decisions are customer-specific versus industry standard?
CargoWise / TMS Guidance
Provide guidance on:
Standard CargoWise capabilities
Operational master data
Customer master
Rate management
Carrier allocation
Booking workflows
APIs
Integration boundaries
Industry best practices
AI Workflow Review
Review proposed AI-driven workflows and help determine:
Which activities can realistically be automated
Which activities should remain human-driven
Operational risks
Compliance considerations
Exception scenarios
Practical deployment considerations
Ideal Candidate
We're looking for someone who:
Thinks beyond day-to-day operations
Enjoys solving product and process problems
Can challenge assumptions rather than simply answer questions
Has worked across multiple freight forwarders or multiple CargoWise implementations
Understands operational transformation
Is comfortable discussing architecture at a business level
Engagement Model
Hourly consulting
Flexible schedule
Long-term engagement (as needed)
Regular product review sessions
Confidential project
Important Note
This engagement is focused on product strategy and domain expertise rather than software implementation.
You will be working directly with the product founder to review workflows, validate product decisions, and help ensure the platform reflects real-world freight forwarding operations.