Virtual Assistant for Taobao shop (full time)
Budget: $250 – $750 USD
We are looking for a virtual assistant for our Taobao account to run my online shop independent with
agreed weekly reports and activity forecast planning. You should be native Chinese language speaker. This is a monthly Service which includes but not limited to the following key activities:
- Taobao account setup
- Setup and design a branded storefront to showcase our main products
- Register our products in Taobao system (initially we have 10 products with our own private label and trademarks / patents registered)
- Setup Taobao trademark registry for our trademarks/products (we have two trademarks to
register)
- GS1 barcodes available on each the products itself / you need to let us know if another barcode required on the bulk shipment
- Set up Taobao and monitor daily (as required) and provide a weekly report with rolling forecast for
next 4 weeks
- Create product listing: Write descriptive titles, bullet points, and product descriptions, including
relevant keywords. We will provide high-quality images of our products.
- Optimize your listings: Continuously improve the product listings by testing different keywords,
images, and descriptions to improve conversion rates and search rankings. Provide weekly report
(with change from previous week to current week)
- We can ship our products directly from our supplier to a designated Warehouse = can you
prepare the inventory according to Taobao’s guidelines and make a distribution plan how to
organize shipments to Taobao fulfillment center. (weekly report and rolling activity plan for
next 4 weeks). This needs to include the promotional shipments (I will explain later the details).
- Set up pricing strategy: Determine suitable pricing strategy and regular competition check (as
applicable)
- Manage inventory: weekly check the inventory levels and let us know when to replenish stock as
needed to avoid stockouts and maintain a healthy sales velocity.
- Set up Sponsored Products ads: design and utilize Taobao’s advertising platform to promote the
products (cost budget for this needs to be submitted weekly / monthly as applicable)
- Utilize Taobao promotions: Offer discounts, design coupons schemes and lightning deals to
attract customers (cost budget for this needs to be submitted weekly / monthly as applicable)
- Implement email marketing: Collect customer emails and send targeted campaigns to generate
reviews (weekly report and activity plan for next week to be submitted weekly)
- Manage customer service (12 hrs daily from 09:00-21:00 in Chinese time zone): Respond promptly and professionally to customer inquiries, returns, and complaints. Target KPI: 80% responses within 1 hrs, 10% within 2 hrs, 10 % within 8 hrs
- our shop has a very good rating (4 crowns) and we need to make sure that we will not get any bad feedback from customers. Please advise a strategy how to avoid bad comments and recommend a customer policy (return free of charge or similar based on your experience) to maintain excellent shop status and 0 customer complains.
- Monitor and analyze sales performance: provide weekly report to review your sales, advertising
performance, and customer feedback and identify areas for improvement.
- You should offer a monthly price for the services above
- our internal communication will be in English language
agreed weekly reports and activity forecast planning. You should be native Chinese language speaker. This is a monthly Service which includes but not limited to the following key activities:
- Taobao account setup
- Setup and design a branded storefront to showcase our main products
- Register our products in Taobao system (initially we have 10 products with our own private label and trademarks / patents registered)
- Setup Taobao trademark registry for our trademarks/products (we have two trademarks to
register)
- GS1 barcodes available on each the products itself / you need to let us know if another barcode required on the bulk shipment
- Set up Taobao and monitor daily (as required) and provide a weekly report with rolling forecast for
next 4 weeks
- Create product listing: Write descriptive titles, bullet points, and product descriptions, including
relevant keywords. We will provide high-quality images of our products.
- Optimize your listings: Continuously improve the product listings by testing different keywords,
images, and descriptions to improve conversion rates and search rankings. Provide weekly report
(with change from previous week to current week)
- We can ship our products directly from our supplier to a designated Warehouse = can you
prepare the inventory according to Taobao’s guidelines and make a distribution plan how to
organize shipments to Taobao fulfillment center. (weekly report and rolling activity plan for
next 4 weeks). This needs to include the promotional shipments (I will explain later the details).
- Set up pricing strategy: Determine suitable pricing strategy and regular competition check (as
applicable)
- Manage inventory: weekly check the inventory levels and let us know when to replenish stock as
needed to avoid stockouts and maintain a healthy sales velocity.
- Set up Sponsored Products ads: design and utilize Taobao’s advertising platform to promote the
products (cost budget for this needs to be submitted weekly / monthly as applicable)
- Utilize Taobao promotions: Offer discounts, design coupons schemes and lightning deals to
attract customers (cost budget for this needs to be submitted weekly / monthly as applicable)
- Implement email marketing: Collect customer emails and send targeted campaigns to generate
reviews (weekly report and activity plan for next week to be submitted weekly)
- Manage customer service (12 hrs daily from 09:00-21:00 in Chinese time zone): Respond promptly and professionally to customer inquiries, returns, and complaints. Target KPI: 80% responses within 1 hrs, 10% within 2 hrs, 10 % within 8 hrs
- our shop has a very good rating (4 crowns) and we need to make sure that we will not get any bad feedback from customers. Please advise a strategy how to avoid bad comments and recommend a customer policy (return free of charge or similar based on your experience) to maintain excellent shop status and 0 customer complains.
- Monitor and analyze sales performance: provide weekly report to review your sales, advertising
performance, and customer feedback and identify areas for improvement.
- You should offer a monthly price for the services above
- our internal communication will be in English language