AI Mortgage Underwriting Via WhatsApp
Budget: $250 – $750 USD
Looking to create a WhatsApp based AI agent that will automate mortgage underwriting.
Basically, the AI agent will greet the applicant and then gather information from the applicant, connect to a KYC service like Didit, and at every PDF file or Image that it collects from the applicant, follow up and make sure there are no errors in the document based on the minimum requirements. We will ask the user at every stage to upload Bank Statement, Salary Slips, and other sources of income (and all will be sent on WhatsApp).
Example Conversation on WhatsApp:
AI Assistant:
? Hello! Welcome to [Bank Name]'s Mortgage Application Assistant. I’m here to help you apply for your mortgage quickly and easily. Let’s get started! ?
AI Assistant:
First, I’ll need to verify your identity for security purposes. Please click the link below to complete the KYC verification process securely:
[? Start KYC Verification]
(The applicant completes the KYC process using an integrated service like Didit.)
AI Assistant:
✅ Great! Your identity has been successfully verified. We can now continue with the application process.
AI Assistant:
Next, I need you to upload a bank statement. This will help us assess your financial situation for the application. You can either upload a PDF or take a photo of the statement.
(The applicant uploads their bank statement.)
AI Assistant:
? Thank you! Let me review the document you provided. This will only take a moment...
(AI reviews the uploaded bank statement and identifies two issues.)
AI Assistant:
I noticed two things with the bank statement you submitted:
1️⃣ The address on the bank statement does not match the address you entered earlier in your application.
2️⃣ The statement shows inconsistent salary deposits.
Let’s address these one at a time.
AI Assistant (Address Issue):
Could you please confirm why the address on the bank statement is different from the one you entered in your application?
Applicant:
Oh, I recently moved to a new address, and the bank hasn’t updated my records yet.
AI Assistant:
Got it! No problem. I’ll note that your address has recently changed. You may need to provide proof of your new address during the final stages of the application.
AI Assistant (Salary Consistency Issue):
I also noticed that your salary deposits vary from month to month. Can you explain why this is the case?
Applicant:
I’m a freelancer, so my income depends on the projects I complete. It’s not a fixed salary.
AI Assistant:
Thank you for clarifying! I’ll record that your income is project-based as a freelancer. This information may require additional review by our team, but we’ll keep you updated every step of the way.
AI Assistant:
? Thanks for your cooperation! Your application is progressing well. If I need anything else, I’ll reach out. You’ll hear from us soon about the next steps!
(End of conversation.)
Basically, the AI agent will greet the applicant and then gather information from the applicant, connect to a KYC service like Didit, and at every PDF file or Image that it collects from the applicant, follow up and make sure there are no errors in the document based on the minimum requirements. We will ask the user at every stage to upload Bank Statement, Salary Slips, and other sources of income (and all will be sent on WhatsApp).
Example Conversation on WhatsApp:
AI Assistant:
? Hello! Welcome to [Bank Name]'s Mortgage Application Assistant. I’m here to help you apply for your mortgage quickly and easily. Let’s get started! ?
AI Assistant:
First, I’ll need to verify your identity for security purposes. Please click the link below to complete the KYC verification process securely:
[? Start KYC Verification]
(The applicant completes the KYC process using an integrated service like Didit.)
AI Assistant:
✅ Great! Your identity has been successfully verified. We can now continue with the application process.
AI Assistant:
Next, I need you to upload a bank statement. This will help us assess your financial situation for the application. You can either upload a PDF or take a photo of the statement.
(The applicant uploads their bank statement.)
AI Assistant:
? Thank you! Let me review the document you provided. This will only take a moment...
(AI reviews the uploaded bank statement and identifies two issues.)
AI Assistant:
I noticed two things with the bank statement you submitted:
1️⃣ The address on the bank statement does not match the address you entered earlier in your application.
2️⃣ The statement shows inconsistent salary deposits.
Let’s address these one at a time.
AI Assistant (Address Issue):
Could you please confirm why the address on the bank statement is different from the one you entered in your application?
Applicant:
Oh, I recently moved to a new address, and the bank hasn’t updated my records yet.
AI Assistant:
Got it! No problem. I’ll note that your address has recently changed. You may need to provide proof of your new address during the final stages of the application.
AI Assistant (Salary Consistency Issue):
I also noticed that your salary deposits vary from month to month. Can you explain why this is the case?
Applicant:
I’m a freelancer, so my income depends on the projects I complete. It’s not a fixed salary.
AI Assistant:
Thank you for clarifying! I’ll record that your income is project-based as a freelancer. This information may require additional review by our team, but we’ll keep you updated every step of the way.
AI Assistant:
? Thanks for your cooperation! Your application is progressing well. If I need anything else, I’ll reach out. You’ll hear from us soon about the next steps!
(End of conversation.)