Power BI Telephony Reporting Setup
Budget: £20 – £250 GBP
I need a set of interactive Power BI dashboards built from our telephone system’s API. The goal is to surface core call-center metrics—call duration, number of calls, call resolution time—and several additional KPIs we will define together, then publish these insights for teams across Customer Service, Sales, and any other department that touches the phone.
Here’s what I’m looking for:
• Connect directly to the API, pull and transform the raw call logs, and design a clean data model that supports easy filtering by date, queue, agent, and department.
• Build visually clear report pages that highlight the metrics above and leave room for the extra KPIs we agree on.
• Configure scheduled refreshes so every team always sees up-to-date numbers without manual exports.
• Hand over the PBIX file plus concise notes on how you set up the connection and any custom measures, so we can maintain or extend the solution in-house.
If you’ve integrated API data into Power BI before and can turn telephony data into meaningful stories, let’s get started.
Here’s what I’m looking for:
• Connect directly to the API, pull and transform the raw call logs, and design a clean data model that supports easy filtering by date, queue, agent, and department.
• Build visually clear report pages that highlight the metrics above and leave room for the extra KPIs we agree on.
• Configure scheduled refreshes so every team always sees up-to-date numbers without manual exports.
• Hand over the PBIX file plus concise notes on how you set up the connection and any custom measures, so we can maintain or extend the solution in-house.
If you’ve integrated API data into Power BI before and can turn telephony data into meaningful stories, let’s get started.